> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Add and manage skills in AI agent studio

> Open the Skills tab in AI Agent Studio, add a skill, and configure the Commerce, Engagement, and Tool capabilities your AI agent uses.

Use this page to manage the **Skills** tab in **AI Agent Studio**.

If you have not finished the Identity tab yet, start with [Set up your AI agent in AI Studio](/ai-studio/how-to-setup-ai-agent-in-ai-studio).

## Prerequisites

* You already created an AI agent in **AI Studio**.
* You completed the basic identity setup for that AI agent.

<Info>
  **FAQ skillset is being deprecated.** If your agent still uses the FAQ skillset, move those files into the new Knowledge Base. The in-product banner on the Skills tab links to the same Knowledge Base destination — see [How to add your data to AI knowledge base](/ai-studio/how-to-add-your-data-to-ai-knowledge-base).
</Info>

## Step 1: Open the Skills tab

* Go to **AI Studio**.
* Open the AI agent you want to configure.
* Open the **Skills** tab.

## Step 2: Review the AI capabilities area

The **Skills** tab groups capabilities into three sections:

* **Commerce** — Product recommendation, Create order, Order tracking.
* **Engagement** — Collect data, Follow-up.
* **Tool** — Auto-resolve, Escalation.

If no skills are set up yet, the page prompts you to add a skill first.

## Step 3: Add a skill

* Click **Add skill**.
* Select the skill you want to add from the Commerce, Engagement, or Tool group.
* Click **Add** to confirm.

After you add a skill, it appears in the matching section on the page with a switch and a configuration card.

## Step 4: Turn a skill on or off

* Use the switch on the skill card to enable or disable that skill without removing its configuration.
* Open the skill card if you need to configure its settings.

## Step 5: Configure individual skills

Each skill has its own configuration card. The sections below cover the engagement-related skills in detail; the commerce skills (Product recommendation, Create order, Order tracking) are configured the same way once added, with skill-specific options.

### Collect data

Use this skill to gather customer information for leads, retargeting, or order fulfillment. The skill card opens a **Data to collect** view.

* **Primary data** — select the checkboxes for the fields you want to collect (for example, email or phone number).
* **Instructions** — type guidance the AI agent should follow when asking for each field, so the request feels natural in conversation.
* **Add more data to collect** — enable additional or custom fields. Custom fields (for example, "Shoe size") are defined in the **Customers** menu and surfaced here once created.

### Follow-up

Use this skill to re-engage customers who stop responding.

* Toggle the skill on from its card.
* Set a **wait duration** before the follow-up message is sent (for example, `1 hour`).
* Customize the **Follow up message** (for example, "Hi, do you have any other questions?").

For the full setup steps, timing behavior, and the WhatsApp 24-hour window, see [Set up AI follow-up in AI Studio](/ai-studio/ai-agent/follow-up).

### Auto-resolve

Use this skill to keep your ticket queue clean by automatically closing inactive conversations.

* Toggle the skill on from its card.
* Set a **wait duration** to count from the customer's last message before the ticket auto-resolves.
* Optionally set a **Closure message (Optional)** — the final message sent to the customer when the ticket closes (for example, "Thanks for contacting support — let me know when you have other questions.").

### Escalation

Use this skill to hand off the conversation to a human agent under specific conditions you define (for example, high-emotion complaints, refund requests, or topics outside the agent's scope).

### Commerce skills (summary)

* **Product recommendation** — suggests products from your catalog based on what the customer is asking for. Requires a connected commerce platform.
* **Create order** — generates a draft order or checkout link from the conversation. Requires a connected commerce platform (Shopify or bitbybit commerce).
* **Order tracking** — looks up the current shipping status of an order placed by the customer.

## Step 6: Remove a skill if you no longer need it

* Use the remove action on the skill card.
* Confirm the removal.

## Related articles

* [Get started with AI Studio](/ai-studio/getting-started-with-your-ai-agent)
* [Set up your AI agent in AI Studio](/ai-studio/how-to-setup-ai-agent-in-ai-studio)
* [Test your AI agent in the Playground](/ai-studio/test-your-ai-agent-in-playground)
* [How to add your data to AI knowledge base](/ai-studio/how-to-add-your-data-to-ai-knowledge-base)