> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot: AI agent replies but does not send product links

> Fix an AI agent that answers customers but never includes product URLs, by checking the Commerce skill, product sync, chatbot schedule, and catalog links.

If your AI agent responds to customers and identifies the right product but never sends a product link, work through this checklist. Each step covers one requirement the agent needs before it can share product URLs.

## Step 1: Confirm the Commerce skill is enabled

* Open [AI agent studio](https://app.bitbybit.studio/ai-studio/ai-agent/) and select your agent.
* Open the **Skills** tab and confirm the Commerce skill (product recommendation) is added and enabled for this agent.
* The Commerce skill is what gives the agent access to your product catalog and product links, so a missing or disabled skill is the most common cause to rule out first.
* See [Add and manage skills in AI agent studio](/ai-studio/how-to-setup-skillset-in-ai-studio) for setup steps.

## Step 2: Confirm your products are synced

* Open [Products](https://app.bitbybit.studio/commerce/products) and confirm the products you expect the agent to recommend exist there, with correct URLs.
* If your catalog comes from Shopify or another source, confirm the sync is connected and current. See [Commerce products overview](/whatsapp-commerce/commerce-products-overview).

## Step 3: Check the agent's schedule on the channel

* In [Chatbot](https://app.bitbybit.studio/bitchat/flows), check the flow that runs your AI agent on the affected channel.
* The schedule options are **Always on** (active 24/7), **Day-time** (inside operational hours), and **Off-time** (outside operational hours).
* If the flow is scheduled to **Day-time** or **Off-time**, the agent behaves differently outside its window. Set it to **Always on** if you want consistent behavior around the clock.

## Step 4: Test in the playground

* Use [the playground](/ai-studio/test-your-ai-agent-in-playground) to ask for a product you know is synced.
* If the agent shares the link in the playground but not in the live channel, the difference is channel configuration (Steps 1 and 3). If it fails in the playground too, the difference is product data (Step 2).

## Still not sending links?

Email [help@bitbybit.studio](mailto:help@bitbybit.studio) with:

* Your Company ID ([where to find it](/settings/how-to-get-company-id))
* The channel where the problem happens (WhatsApp, Instagram, Facebook Messenger, live chat widget, or TikTok)
* One example conversation where a link should have been sent

Our team can check your catalog integration from our side.