> ## Documentation Index > Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt > Use this file to discover all available pages before exploring further. # How to add a media upload field to a WhatsApp form > Add a media upload field to your WhatsApp form so customers can submit images and documents, then view and download submitted files from the form response panel. The media upload field lets customers attach images or documents when filling out a WhatsApp form. Submitted files appear as thumbnails or download links in the form response panel. ## Add a media upload field to a form ### Step 1: Open your WhatsApp form Go to the [bitChat WhatsApp Form](https://app.bitbybit.studio/bitchat/whatsapp-form) dashboard and open an existing form, or create a new one. ### Step 2: Add a section and select "Media upload" Click **Add section**, then choose **Media upload** from the field type options. Form builder with the Add section panel open, Media upload option highlighted ### Step 3: Configure the field Fill in the configuration panel: * **Media upload title** — the label customers see on the form (for example, "Upload your payment proof"). * **File type** — choose the type of file customers can submit (for example, **Photo / Image**). * **Description** — optional helper text displayed below the field. * **Image upload limits** — optionally set a minimum and maximum number of files a customer can attach (maximum allowed is 30). Media upload field configuration panel showing the title input, upload limits, and Save button ### Step 4: Mark as required (optional) and save Toggle **Required** if the field must be filled before the customer can submit the form. Click **Save** when done. ## View submitted media in form responses ### Step 1: Open the form response panel From the WhatsApp Form dashboard, select your form and go to the **Response** tab. ### Step 2: Browse responses Use the arrow controls to move between responses. The media upload field displays submitted images as thumbnails and submitted documents as file names. Response tab showing a customer's submitted image thumbnail in the media upload field ### Step 3: Preview an image in full Click an image thumbnail to open it in the lightbox. The full-size image loads with a loading indicator while it fetches. Click outside the lightbox to close it. ## Download submitted media **Image:** Open the image in the lightbox, then click **Download image**. The button shows a loading indicator while the file processes and is disabled until the download completes. Lightbox showing the full-size submitted image with the Download image button highlighted **Document:** Click the document file name in the response card to download it directly.