> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# How Visitor Information is Collected

When customers start a conversation through the **Chat Widget (Floating widget & Sidebar panel)**, they can begin **chatting immediately** without entering their personal information. **bitChat will automatically generate a temporary visitor profile** and update the information once customer details are collected during the conversation.

## Step 1: Visitor Starts a Chat

* When a visitor opens the chat widget and sends their first message, **bitChat automatically creates a temporary customer profile**.

  <img src="https://mintcdn.com/asmaraku/fCfppKrM9XhXXOBO/images/image-33.png?fit=max&auto=format&n=fCfppKrM9XhXXOBO&q=85&s=4877a21e242f66ad32621e9b1b5366ca" alt="Image" title="Image" style={{ width:"94%" }} width="2279" height="708" data-path="images/image-33.png" />
* If no information is provided, the system assigns a default name using the following format: **Customer + random number**
* This profile allows the conversation to be tracked in bitChat Live Chat.

## Step 2: AI Collects Customer Information (Optional)

* Customer information can be collected automatically by the AI agent if the **Collect Data skill is enabled** in AI Studio.

  <img src="https://mintcdn.com/asmaraku/fCfppKrM9XhXXOBO/images/image-37.png?fit=max&auto=format&n=fCfppKrM9XhXXOBO&q=85&s=cd561ac2481d9d42ba18c793badc6824" alt="Image" title="Image" style={{ width:"92%" }} width="1504" height="340" data-path="images/image-37.png" />
* When this skill is active, the AI may ask visitors for details such as: Name, Email address, and Phone number.

  <img src="https://mintcdn.com/asmaraku/fCfppKrM9XhXXOBO/images/image-35.png?fit=max&auto=format&n=fCfppKrM9XhXXOBO&q=85&s=bb6d291bdb1c0536ef67510a1723f635" alt="Image" title="Image" style={{ width:"91%" }} width="1426" height="917" data-path="images/image-35.png" />
* Once the visitor provides the information, the AI Agent will update the customer profile automatically.

## Step 3: Information Collection During Human Handover

* If the visitor **requests to talk to a human agent** and their information has not yet been collected, the system will prompt the visitor to **provide their details before the conversation is transferred**.

  <img src="https://mintcdn.com/asmaraku/fCfppKrM9XhXXOBO/images/image-39.png?fit=max&auto=format&n=fCfppKrM9XhXXOBO&q=85&s=0c918f08d9b0bef4a54b298e2b5d7aa9" alt="Image" title="Image" style={{ width:"51%" }} width="686" height="960" data-path="images/image-39.png" />
* The visitor will be asked to enter: Name, Email address, and Phone number
* After submitting the information, the conversation will be **handed over to a human agent**.

## Step 4: Customer Profile Update

* Once the visitor provides their information, the temporary profile will be updated.

For example:

* Before information is collected: Customer 1234
* After information is collected: John Doe
* The updated customer information will be visible in bitChat Live Chat.