> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Blast a Rating Review for Customer Service

> Send a satisfaction rating request to customers across WhatsApp, Instagram, and Facebook from bitChat settings

Gather valuable feedback from your customers by sending out a rating review blast. Use this feature to assess customer satisfaction and improve your service. Here’s how to set up a rating request through various channels like WhatsApp and Facebook.

## **Step 1: Access Satisfaction Ratings settings**

* Go to [**Settings — Satisfaction Ratings**](https://app.bitbybit.studio/settings?section=satisfaction-ratings).

## **Step 2: Compose Message**

* Enter your rating request message. The same message is used across all enabled channels (WhatsApp, Instagram, Facebook).

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/6712045cd6ce0b4be5a495e0_AD_4nXfKWwigrjCDPGlYD1JB3rHmnG778ujt5bgHMNT_ZyLtHZS3bzX4jlBl13VbwK7MUxIxCmA6_YaY5_Dd0DeScDI_dIqzcXjpT57teM_p0-qssdXdPjGIatFrKyrJHD76c9ssy9oVGkw_FTir0wIKP8faUpc.png)

Enter message

## **Step 3: Save Changes**

* Click "Save changes".

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66fe6631dab5ef8713f566ab_AD_4nXeL2sb394TdphxrSGbffj9NWN6iXe5vPFRhiaHbrrvJRokNvVVA7AdLt7CvYSCq2P5sd9saLOb6e3763wj0wfQaAOQtQxLE8IrXp4AivEHV5YO49TJdVS9eicSNNrH2hR-8ACsQbXcDKcZ82QLSJsZ8l-JY.png)

Click "Save changes"