> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Blast a Rating Review for Customer Service

Gather valuable feedback from your customers by sending out a rating review blast. Use this feature to assess customer satisfaction and improve your service. Here’s how to set up a rating request through various channels like WhatsApp and Facebook.

## **Step 1: Access Chatbot Dashboard**

* Go to [bitChat Settings - Chatbot](https://app.bitbybit.studio/bitchat/settings?section=chatbot) dashboard.

## **Step 2: Select and Enable Channel**

* Choose a channel: WhatsApp Business App, WhatsApp Cloud API, Instagram, Facebook and click the toggle switch for the selected channel.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/6712045c4638397708f4c5db_AD_4nXcdOV7P2ZM3M-fAKPPfdlaHzeEILK65aHrAEqAzhu0px2mFzg3FHq2rkfCLCqbh5TpXvfVC7ZTrnLqk0b6yvoJaJKHDPsQe-vz679yphdOOyoDGhxfQLl0-rTYwc10sjZFYS-HS9Xwae7b1ED4u4DBDbqbx.png)

Choose a channel and switch the toggle

## **Step 3: Compose Message**

* Enter your rating request message.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/6712045cd6ce0b4be5a495e0_AD_4nXfKWwigrjCDPGlYD1JB3rHmnG778ujt5bgHMNT_ZyLtHZS3bzX4jlBl13VbwK7MUxIxCmA6_YaY5_Dd0DeScDI_dIqzcXjpT57teM_p0-qssdXdPjGIatFrKyrJHD76c9ssy9oVGkw_FTir0wIKP8faUpc.png)

Enter message

## **Step 4: Save Changes**

* Click "Save changes".

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66fe6631dab5ef8713f566ab_AD_4nXeL2sb394TdphxrSGbffj9NWN6iXe5vPFRhiaHbrrvJRokNvVVA7AdLt7CvYSCq2P5sd9saLOb6e3763wj0wfQaAOQtQxLE8IrXp4AivEHV5YO49TJdVS9eicSNNrH2hR-8ACsQbXcDKcZ82QLSJsZ8l-JY.png)

Click "Save changes"