> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create a Quick Reply Template

At bitbybit, we're committed to empowering brands with cutting-edge customer support tools. One of our standout features is the Quick Reply Template, designed to deliver consistent and efficient support with minimal effort.

**The Power of Quick Reply Templates:** Effortlessly manage customer interactions by creating pre-defined responses for common inquiries, such as:

1. **Greetings:** Standardize your welcome messages.
2. **Return Form Procedures:** Simplify the return process with clear, automated instructions.
3. **COD Confirmation:** Ensure smooth transactions with a structured Cash-on-Delivery confirmation process.
4. **Feedback Form:** Gather valuable customer feedback with ease.

## **How to Create Your Quick Reply Template:**

### **Step 1: Access Quick Reply Template**

* Click on “[Quick Reply Template](https://app.bitbybit.studio/bitchat/quickreply)” in the sidebar

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66d53f1cb07c68764a400e5c_AD_4nXeq6zD0aIA6cMLgF5nYvOZul3i2_O9cTOkzgqw2NpdUHiKg7hSOiSY9mDWZJSjxXn3xnTjt9GoQP0AyRzB6hHOZPW6rPoPoIgmRwabRfC7S8mhaWYcjrwoWDcOgde1WpQeQdNp7dCgKJWASVSI02CB_u1Km.png)Click "Quick Reply Template"\* Tap "Add New Quick Reply" button to begin setting up your template.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66d53f0e23e97e8673bd4547_AD_4nXfVg5yQLGWjLQii4tx7gSe2OP-73_lRWO3a6UKy6aCQK9Op3nRELfA4wsJap-kws0VG4XFWEHBw5y1hh0C_Q8Ei02elpEG7yZn6wjMz52fsfxIcqzF_l2Mz68Qz5tY74YFxq0hzAxMXwhHXKiIhMwt_3UuI.png)Click "Add new quick reply"\
‍### **Step 2: Compose the Quick Reply Message**

* Define a command using the format "/command" to trigger the response.
* In the "Message" field, type the response you want to send automatically
* Click the "Add Dynamic Customer Name" button to include the customer's name in your message.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66d53f0ee9cbcd03c6083d53_AD_4nXdQn2OTN0V0TJ54O7A3oM_idK8VmLYqCrNHnSiIlqMRUanZwNwGsmA-9Y9BX82Xk6nMD_Bng99KdT6fKfLkfrgHASJhcoZ28YtLUj-1KwB48CohbuI_csOBcI2lEXm7qLD-88T8LOTMfPYGtsGx6p2Oedad.png)Fill in "Quick reply command" and "Message" and click "Add dynamic customer name" if necessary\
‍### **Step 3: Send Image to Your Customers (Optional)**

* If you wish to send an image along with your quick reply, click “upload image” and select the file.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66d53f0fdb97fe2abd63a9d1_AD_4nXdPQS0T_WuXpej0EXEKvGmV5a7jwQTfCmRIMXSWO2kUcbdjiISEyWSO2hxZVQqkM5o4qhzPenMA9EnAULJnXpkFPuuzyOap-C-Em-WECP3CQNlTO_4GHf3bEj1zoU6iHf451ODJJICsX4rUEufVxA_0G3WM.png)Click or drop "Image"\
‍### **Step 4: Save Your New Quick Reply**

* Click the "Save" button to finalize the template.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66d53f0fd1107144b4cb0423_AD_4nXeh_3mUGlh2do9RXuy9SewTTNa5SZWoMeFQXgU5TQ55jv5bbM4AUzCnmpz5gwjIXfsVdFtUptlG-z_V1QnHmLFMAWMsvAjKodn_196OB9ayonIVGoRZtnl6xgLKlukMbVCz48rDh2wrK3OkrLIx4oGu_LDX.png)Click "Save"\
‍### **Step 5: Test Your Template**

* Return to "LiveChat" and type your command to see it in action.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66da8c5ddaaf8e000950786d_AD_4nXeODA22XE5T27TxsStRUxvmHnWms-KlCuZ24LstXvUsrAFDEAfIClLUzkNGF-UIj8AN3RWZb79BaVhCd9kqKVu3ok5cVY8o-n-SshQm9rHv6Zo96JSsOXghdGE5r-nlHipcEZeGo5VfWP9grKkPRo2p-iff.png)Test it out on Livechat