> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create and Activate Welcome Message

Enhance your customer experience by setting up a Welcome Message in bitChat. This message automatically greets new contacts when they reach out, creating a positive first impression and improving engagement. Follow these steps to activate it quickly and efficiently.

## **Step 1: Create a Chatbot**

* Before you can set up a Welcome Message, you need to create a chatbot flow. Follow the steps in [How to Create A Chatbot Flow](https://knowledge.bitbybit.studio/bitchat/how-to-create-a-chatbot-flow) to get started.

## **Step 2: Assign the Welcome Action**

* Once your chatbot has been created, go to the [bitChat Chatbot](https://app.bitbybit.studio/bitchat/flows?channel=whatsapp) dashboard.
* Click on the Welcome action card.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/671202465094d63cb61ee7e6_AD_4nXfEwiRWkAHYIPFaPyPREzq0PvXDcGE7K4mzzBvYE_ydbBFi0q3VxTIr2oSUOa6Dle-iUemvL9KxOYCbON6FJ5XOYpBJsjs2cjWNrGIdLbRgrE5fa-8GCmDXwc-3IdEFnW9H8AV2kPU0A41zNSjgBR-fK1M_.png)

Click "Welcome action" card\* In the dropdown, select the chatbot flow that you have created for your store's welcome message.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/6720882ca1f23d578eeb3209_AD_4nXch-6hIgrFP02h7pN7dGiCwk1rfdCnDUyzbRMu2BTWz3mRs1YT3NTYfYtApRJkKhHHpgaK7ho4EBzv02NEfCJUaVOncXFOjvIEmHCBfUxbMEW2faUJ7RlujxogJeGVLlIMQ3j2MWrVUTO8PsxT80zlcPC34.png)

Select welcome action chatbot on dropdown

## Step 3: Save

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/67120246479a4609e6b65421_AD_4nXdbQooQkwFRIduYamcdOr8PAqu4apVOMz6s7ZIR5U5aJEC9xsVL8azeIVNT21UGbyNVWRsOKxWFO00cbEP_9CZg7Lu8zOV32TN50yyxzkgqSfD9_ufHkppT1jXPmXpBpSeI58hL5unpN8LEaZAmgwI8_XIv.png)

Click "Save"

\#Note: The Welcome Message will be triggered when new contacts reach out for the first time and every 12 hours thereafter.