> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create and Organize Tickets

Organizing customer service tickets in bitChat helps ensure no query goes unanswered. This guide shows you how to create, label, and color-code ticket tags for easy identification and management of support requests.

## **Step 1:** Go to [bitChat Settings - Live Chat & Ticket](https://app.bitbybit.studio/bitchat/settings?section=livechat-ticket) dashboard.

## **Step 2:** Scroll down and click "Add new ticket tag"

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66fe6632367303fe14d189b7_AD_4nXc5UyUF3k5-wLKdK3Y90YYlGt1sLDPas7DFoO4QeirxNCP2QOFtGsHYrVzEMV6Wf1qJAykfKX5lXHvdIRhQH5C1Bq08kZ40AWOctjufwEMlCewzXWIvhk_b87geCrXqKAM8DHLkTWkLtr3dxHGKwqJ0qPJQ.png)Click "Add new ticket tag"‍

## **Step 3:** Fill in tag name, pick a color, and click "Save changes"

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66fe6631d00b55787a281411_AD_4nXfQfqIM0LKAja8CimZKf4_L40x7czYYH-aBtGkZUkAjTqgVM79d-aU61cawa7H6XQKaxhY2fz8z-b794hx7P3e8rf_UxNywPuhlDo-WUAbWundjrf4YdF01ayIimI7CtG1VAID7xqZp4MVOXfMu_fsJRrqa.png)Fill in name the tag and pick a color![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66fe6631dab5ef8713f566ab_AD_4nXeL2sb394TdphxrSGbffj9NWN6iXe5vPFRhiaHbrrvJRokNvVVA7AdLt7CvYSCq2P5sd9saLOb6e3763wj0wfQaAOQtQxLE8IrXp4AivEHV5YO49TJdVS9eicSNNrH2hR-8ACsQbXcDKcZ82QLSJsZ8l-JY.png)Click "Save changes"