> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.
# Import products from Shopee
> Bulk-import your Shopee catalog into bitbybit Commerce using Basic Info, Sales Info, and Media Info files exported from Shopee Mass Update.
Bring your existing Shopee products into bitbybit Commerce in one flow — no manual re-entry. You export a few files from Shopee **Mass Update**, drop them into bitbybit, review the preview, and confirm. Prices and product photos come across when you include the optional files.
## Before you start
* You have a Shopee Seller Center account with access to **Mass Update**.
* Your bitbybit workspace has Commerce enabled — open [Products](https://app.bitbybit.studio/products) to confirm you can see the products list or the empty-state onboarding screen.
* The **Basic Info** file is the only file you must export. **Sales Info** (prices) and **Media Info** (photos) are optional but recommended.
Imported products go live for your **AI Agent** immediately. To also show them in your **WhatsApp Catalog**, they need photos, a description, and a price — the preview step in bitbybit tells you exactly which products are ready.
## Step 1: Export your product files from Shopee
Open Shopee Seller Center and go to **Produk Saya**. In the top-right, open the **Pengaturan Massal** dropdown and choose **Mass Update**.
On the Mass Update page, pick a template under **Buat Template**, then click **Buat** to download the file:
* **Informasi Dasar (Basic Info)** — **required.** Contains product names, variants, categories, and SKUs.
* **Informasi Penjualan (Sales Info)** — optional. Adds prices for each variant.
* **Informasi Media (Media Info)** — optional. Adds product photos, matched to products by **Product Code**.
Save each file to your computer. Both `.csv` and `.xlsx` formats are supported.
## Step 2: Open the Shopee import flow in bitbybit
Go to **Products** in your bitbybit workspace. How you enter the Shopee flow depends on whether you already have products:
**First-time import (no products yet).** The Products page opens straight into the **Add your products** view. In the **Import your products** panel, **Shopee** is auto-detected and pre-selected — the dropzone is already visible below.
**You already have products.** Click **Add new product** on the Products page. In the **Add products** modal, choose **Import from Shopee**.
Either path lands you on the same Shopee upload step.
## Step 3: Upload your Shopee files
Drag and drop the Shopee files into the dropzone, or click to browse. You can add multiple files at once, and add more with **Add another file** after your first upload.
* On the empty upload state the alert tells you to grab the **Basic Info** file from **Mass Update** — that alone is enough to import your catalog.
* Once you add a file, the alert switches to a follow-up tip suggesting the optional **Sales Info** and **Media Info** files if you want prices and photos to come across too.
Click **Import files** when you're done selecting.
## Step 4: Review the preview
bitbybit reads your files and shows a preview: total products, how many are WhatsApp-ready, how many need photos, and how many are missing a price. Below the stat cards is the full product list — with images and prices matched from your Sales Info and Media Info files where available.
* **Prices** appear as a single value when all variants share the same price, or as a range when they differ.
* **Photos** matched from your Media Info file appear as thumbnails. Products with no matched photo show an emoji stand-in so you can still identify them at a glance.
* The **WhatsApp ready** count shows how many products already have everything they need (photo + description + price) to appear in your WhatsApp Catalog after import.
## Step 5: Add product photos (optional)
This step is entirely optional. You can skip it and still import your catalog — photos only affect WhatsApp Catalog eligibility, and you can add or replace them any time after import.
If some products are missing photos — either because you didn't include the Media Info file, or the file didn't cover every product — click the **Add photos** action on the **No product images** stat card.
bitbybit opens the photos step, listing only the products that still need a photo.
* **Matched** — a photo came from your Media Info file. Click **Replace** to swap it.
* **Add photo** — pick an image from your computer for products that weren't matched.
* Products without photos are still live for your AI Agent.
When you're done, return to the preview.
## Step 6: Confirm the import
From the preview, click **Import *X* products** (where *X* is the total detected) to start the import.
Wait until the progress bar at the top reaches 100%. bitbybit uploads products one at a time, and each product appears on the Products list as soon as it finishes uploading.
Imported products appear on the Products page with a **Shopee** source label so you can track what came from Shopee at a glance.
## What happens next
* Products are live for your **AI Agent** immediately — the agent can recommend and quote them in customer chats.
* Products with a photo, description, and price will also sync to your **WhatsApp Catalog**. Meta reviews new catalog entries before they show up in WhatsApp — expect **15+ minutes** before customers see them.
* You can re-run the Shopee import later to add or update products. Existing products are matched by SKU.
## Related
* [Add products and show them in WhatsApp Catalog](/bitchat/how-to-add-a-product-to-your-whatsapp-catalog)
* [Understand Commerce products and WhatsApp Catalog](/bitchat/commerce-products-overview)
* [Choose your WhatsApp Catalog source](/bitchat/how-to-choose-your-whatsapp-catalog-source)
* [Optimize your AI Agent for automated ordering](/whatsapp-commerce/how-to-optimize-ai-agent-for-automated-ordering)
On the Mass Update page, pick a template under **Buat Template**, then click **Buat** to download the file:
* **Informasi Dasar (Basic Info)** — **required.** Contains product names, variants, categories, and SKUs.
* **Informasi Penjualan (Sales Info)** — optional. Adds prices for each variant.
* **Informasi Media (Media Info)** — optional. Adds product photos, matched to products by **Product Code**.
Save each file to your computer. Both `.csv` and `.xlsx` formats are supported.
## Step 2: Open the Shopee import flow in bitbybit
Go to **Products** in your bitbybit workspace. How you enter the Shopee flow depends on whether you already have products:
**First-time import (no products yet).** The Products page opens straight into the **Add your products** view. In the **Import your products** panel, **Shopee** is auto-detected and pre-selected — the dropzone is already visible below.
**You already have products.** Click **Add new product** on the Products page. In the **Add products** modal, choose **Import from Shopee**.
Either path lands you on the same Shopee upload step.
## Step 3: Upload your Shopee files
Drag and drop the Shopee files into the dropzone, or click to browse. You can add multiple files at once, and add more with **Add another file** after your first upload.
* On the empty upload state the alert tells you to grab the **Basic Info** file from **Mass Update** — that alone is enough to import your catalog.
* Once you add a file, the alert switches to a follow-up tip suggesting the optional **Sales Info** and **Media Info** files if you want prices and photos to come across too.
Click **Import files** when you're done selecting.
## Step 4: Review the preview
bitbybit reads your files and shows a preview: total products, how many are WhatsApp-ready, how many need photos, and how many are missing a price. Below the stat cards is the full product list — with images and prices matched from your Sales Info and Media Info files where available.
* **Prices** appear as a single value when all variants share the same price, or as a range when they differ.
* **Photos** matched from your Media Info file appear as thumbnails. Products with no matched photo show an emoji stand-in so you can still identify them at a glance.
* The **WhatsApp ready** count shows how many products already have everything they need (photo + description + price) to appear in your WhatsApp Catalog after import.
## Step 5: Add product photos (optional)
bitbybit opens the photos step, listing only the products that still need a photo.
* **Matched** — a photo came from your Media Info file. Click **Replace** to swap it.
* **Add photo** — pick an image from your computer for products that weren't matched.
* Products without photos are still live for your AI Agent.
When you're done, return to the preview.
## Step 6: Confirm the import
From the preview, click **Import *X* products** (where *X* is the total detected) to start the import.
Wait until the progress bar at the top reaches 100%. bitbybit uploads products one at a time, and each product appears on the Products list as soon as it finishes uploading.
Imported products appear on the Products page with a **Shopee** source label so you can track what came from Shopee at a glance.
## What happens next
* Products are live for your **AI Agent** immediately — the agent can recommend and quote them in customer chats.
* Products with a photo, description, and price will also sync to your **WhatsApp Catalog**. Meta reviews new catalog entries before they show up in WhatsApp — expect **15+ minutes** before customers see them.
* You can re-run the Shopee import later to add or update products. Existing products are matched by SKU.
## Related
* [Add products and show them in WhatsApp Catalog](/bitchat/how-to-add-a-product-to-your-whatsapp-catalog)
* [Understand Commerce products and WhatsApp Catalog](/bitchat/commerce-products-overview)
* [Choose your WhatsApp Catalog source](/bitchat/how-to-choose-your-whatsapp-catalog-source)
* [Optimize your AI Agent for automated ordering](/whatsapp-commerce/how-to-optimize-ai-agent-for-automated-ordering)