> ## Documentation Index > Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt > Use this file to discover all available pages before exploring further. # How to manage customer details in live chat > Edit a customer's name and update their custom fields directly from the bitChat live chat info panel without leaving the conversation. While you're chatting with a customer in bitChat live chat, you can update their details from the conversation — edit their name from the chat header, and view or edit their custom fields in the **Additional data** card. ## Prerequisites * You can open **bitChat** live chat. * You have a conversation open with a customer selected. ## Edit a customer's name 1. In the chat header, click the customer's name. The edit-customer modal opens. 2. Update the details and save. Live chat header showing the customer's name as a clickable link with the pointer cursor over it ## Update custom fields in the Additional data card The **Additional data** card sits under the **Tags** card in the live chat info panel. It shows one inline input per custom field, so you can update a customer's metafields without leaving the conversation. 1. Open the customer's info panel and find the **Additional data** card. 2. Edit the fields inline. Each field uses the input that matches its type — text, number, options, or date. 3. Click **Save Changes**. After the values save, the button returns to **Add or edit field**. Additional data card in the live chat info panel showing inline custom fields by type — a text Location field, a Gender field, and a Birthday date field — with the Save Changes button If the customer has no custom fields yet, the card shows an **Add a field** state. Use it to add the first field, then fill in its value. ## Related articles * [Understanding the anatomy of multi-agent chat](/bitchat/understanding-the-anatomy-of-multi-agent-chat) * [How to filter chat](/bitchat/how-to-filter-chat)