> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage live chats in bulk

> Select several bitChat live chats at once to mark them read or unread, update their category or priority, or resolve them in one action.

Bulk actions let you apply one change to many live chats at the same time, instead of opening each chat one by one. Use them to clear unread chats, tag a batch of conversations with a category, set a priority, or resolve chats you have finished with.

**1. Select the chats**

1. Go to the [bitChat Livechat](https://app.bitbybit.studio/bitchat/livechat) dashboard.
2. Tick the checkbox on each chat you want to change.
3. To select every chat loaded in the list, tick **Select all** at the top of the list.

A bar above the list shows how many chats are selected, for example **3 chats selected**, and the **Bulk actions (3)** button.

![Livechat list with chats selected, showing the "30 chats selected" bar and the Bulk actions (30) button](https://mintcdn.com/asmaraku/7Dypvh9nNSJGw2xc/images/bitchat/bulk-actions-livechat-highlighted-select.png?fit=max\&auto=format\&n=7Dypvh9nNSJGw2xc\&q=85\&s=9b1ff425227921bcbbd996369949b36a)

To clear the selection, click the checkbox on the bar.

**2. Open the Bulk actions menu**

Click **Bulk actions (N)**. The menu lists these actions, in this order:

* **Mark as read**
* **Mark as unread**
* **Update category**
* **Set priority**
* **Resolve selected**

  ![Bulk actions menu open with Mark as read, Mark as unread, Update category, Set priority, and Resolve selected](https://mintcdn.com/asmaraku/7Dypvh9nNSJGw2xc/images/bitchat/bulk-actions-livechat-highlighted-menu.png?fit=max\&auto=format\&n=7Dypvh9nNSJGw2xc\&q=85\&s=544a915eacd749a05d045aec27fdbd81)

**3. Choose an action**

Click the action you want. Each action asks you to confirm before it runs — see below for what each one does.

**4. Check the result**

After the action finishes, a toast shows what happened:

* **Green:** every selected chat was updated.
* **Blue:** some chats were skipped, and the toast explains why. For example: **2 of 3 chats resolved. 1 skipped because it has no open ticket.**

Chats without an open ticket are skipped when you update the category or priority, and when you resolve them.

> [accordion] Mark chats as read or unread
>
> 1. Click **Mark as read** or **Mark as unread**.
> 2. Confirm the action in the dialog, for example **Mark 3 chats as read?**

> [accordion] Update a category
>
> 1. Click **Update category**. The panel shows your company's ticket categories as colored tags.
> 2. Click the category you want to apply.
> 3. Confirm the action in the dialog, for example **Update category for 3 chats?**
>
> ![Update category panel listing the ticket categories as colored tags, with a back arrow in the header](https://mintcdn.com/asmaraku/7Dypvh9nNSJGw2xc/images/bitchat/bulk-actions-livechat-highlighted-category.png?fit=max\&auto=format\&n=7Dypvh9nNSJGw2xc\&q=85\&s=b7d0cdc4a9512b8bf4264c1b19ad85ed)
>
> The category applies to each chat's open ticket. The new category replaces the current one.

> [accordion] Set a priority
>
> 1. Click **Set priority**.
> 2. Choose **High**, **Medium**, **Low**, or **No priority**.
> 3. Confirm the action in the dialog.
>
> ![Set priority panel with High, Medium, Low, and No priority options](https://mintcdn.com/asmaraku/7Dypvh9nNSJGw2xc/images/bitchat/bulk-actions-livechat-highlighted-priority.png?fit=max\&auto=format\&n=7Dypvh9nNSJGw2xc\&q=85\&s=c76d6ecdc630a109261e33f2dd252438)
>
> The priority you choose replaces the current priority of each chat's open ticket.

> [accordion] Resolve chats
>
> 1. Click **Resolve selected**.
>
> 2. Confirm the action in the dialog, for example **Resolve 3 chats?**
>
> > [!WARNING]
> >
> > Resolving chats cannot be undone. Make sure you have selected only the chats you have finished with.

## FAQ

> [accordion] Can I undo a bulk action?
>
> Only **Resolve selected** is permanent, and it cannot be undone. Category, priority, and read or unread changes can be made again on the individual chats.

> [accordion] Why was a chat skipped?
>
> A chat is skipped when it has no open ticket to apply the change to. The toast shows how many chats were skipped and the reason.

## Related articles

* [Understanding ticket creation and resolution](https://knowledge.bitbybit.studio/bitchat/understanding-ticket-creation-and-resolution.md)
* [How to create a ticket category](https://knowledge.bitbybit.studio/bitchat/how-to-create-a-ticket-category.md)
* [How to filter chat](https://knowledge.bitbybit.studio/bitchat/how-to-filter-chat.md)


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