> ## Documentation Index > Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt > Use this file to discover all available pages before exploring further. # How visitor information is collected > Understand the ways bitChat collects visitor details from the chat widget, and how a temporary visitor profile is created and updated When customers start a conversation through the **Chat Widget (Floating widget & Sidebar panel)**, they don't need to share their details first. **bitChat automatically creates a temporary visitor profile**, then updates it as soon as their details are collected. ## What happens when a visitor starts a chat * When a visitor opens the chat widget and sends their first message, **bitChat automatically creates a temporary customer profile**. Image * If no name is provided yet, the system assigns a default name using the following format: **Customer + random number** * This profile allows the conversation to be tracked in bitChat Live Chat. ## Ways to collect visitor details You can use one, two, or all three options. Each one fills in the same customer profile. | | Pre-chat form | AI Collect Data skill | Human handover | | - | - | - | - | | When it asks | Before the chat starts | During the chat with the AI agent | When the visitor asks for a human agent | | Who asks | The chat widget | The AI agent | The chat widget | | What you need to turn on | **Pre-chat form** in Chat Widget settings | **Collect Data** skill in AI Studio | Nothing, it's automatic | ### Pre-chat form * If the **Pre-chat form** is on, anonymous visitors fill in basic details before the chat opens: **Name**, **Email**, and/or **Phone**, depending on the fields you turned on. * These details are saved to the customer profile right away, so agents see the visitor's real name in bitChat Live Chat. * Customers who are logged in to your store skip the form. * If the form is off, visitors can start chatting immediately without entering any details. * To turn it on, see [How to set up a pre-chat form in Chat Widget](/bitchat/how-to-set-up-a-pre-chat-form-in-chat-widget). ### AI Collect Data skill * Customer information can be collected automatically by the AI agent if the **Collect Data skill is enabled** in AI Studio. * Use this to collect more details during the conversation, including any the pre-chat form didn't ask for. Image * When this skill is active, the AI may ask visitors for details such as: Name, Email address, and Phone number. Image * Once the visitor provides the information, the AI Agent will update the customer profile automatically. ### Human handover * If the visitor **requests to talk to a human agent** and their information has not yet been collected, the system will prompt the visitor to **provide their details before the conversation is transferred**. Image * The visitor will be asked to enter: Name, Email address, and Phone number * After submitting the information, the conversation will be **handed over to a human agent**. ## What happens after details are collected Once the visitor provides their information, the temporary profile is updated. For example: * Before information is collected: **Customer 1234** * After information is collected: **John Doe** The updated customer information is visible in bitChat Live Chat. ## Related * [How to set up a pre-chat form in Chat Widget](/bitchat/how-to-set-up-a-pre-chat-form-in-chat-widget) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.