> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# bitChat overview

> Manage WhatsApp conversations in bitChat — connect your number, run a shared inbox, build chatbots and a chat widget, and add AI agents.

bitChat is bitbybit's customer-conversation surface. Connect WhatsApp (plus Instagram and Messenger), handle chats from a shared **Livechat** inbox, automate replies with a **Chatbot** and **AI agent**, and add a **Chat Widget** to your store. This page orients you and points to where to start.

## Start here

<Card title="Connect WhatsApp" icon="whatsapp" href="/integrations/whatsapp-cloud-api">
  Connect your WhatsApp Cloud API to bitChat — the first step before you can send or receive messages.
</Card>

## What you can do

<CardGroup cols={2}>
  <Card title="Get started" href="/bitchat/connect-whatsapp-cloud-api">
    Connect WhatsApp, Instagram, Facebook, TikTok, or Microsoft Outlook to bitChat.
  </Card>

  <Card title="Livechat" href="/bitchat/understanding-the-anatomy-of-multi-agent-chat">
    Handle customer chats with multiple agents, Tickets, quick replies, and filters.
  </Card>

  <Card title="Chatbot" href="/bitchat/how-to-create-a-chatbot-flow">
    Automate responses with flows, welcome and away messages, and a fallback template.
  </Card>

  <Card title="Chat Widget" href="/bitchat/chat-widget-overview">
    Add an on-site chat button and customize its appearance, quick responses, and behavior.
  </Card>

  <Card title="AI settings" href="/bitchat/how-to-create-and-set-up-your-ai-agent-persona">
    Set up your AI agent Persona and AI Tagging.
  </Card>

  <Card title="Configure" href="/bitchat/how-to-set-and-customize-your-operational-hours">
    Set operational hours, chat notifications, rating requests, and chat initiation templates.
  </Card>

  <Card title="WhatsApp Form" href="/bitchat/how-to-create-a-whatsapp-form">
    Collect structured information inside a chat.
  </Card>

  <Card title="Troubleshoot" href="/bitchat/troubleshooting-common-whatsapp-messaging-errors-on-bitbybit">
    Fix common WhatsApp messaging errors.
  </Card>
</CardGroup>

## New to bitbybit?

Start by [connecting WhatsApp](/integrations/whatsapp-cloud-api), then set up your [Livechat inbox](/bitchat/understanding-the-anatomy-of-multi-agent-chat) or [first chatbot flow](/bitchat/how-to-create-a-chatbot-flow).