> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding The Anatomy of Multi-Agent Chat

For a step-by-step guide on how to complete this prosses, please visit [our YouTube Channel.](https://www.youtube.com/@bitbybit.studio/videos)

<iframe width="560" height="315" src="https://www.youtube.com/embed/z0qDBfQ8V_w" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; fullscreen" allowfullscreen />

Maximize your referral sales and enhance customer service efficiency with bitChat's Multi-Agent Chat dashboard a unified solution to streamline your Customer Service Team's daily operations.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66d595ccecf51171be540c41_AD_4nXfuXO_HVAhPiFuAxMOzdR6JGSxSLwaypc5goKCTGJYdnB2_LdT0_MExunpppR0Gv6QLyEN6oc8tUuFeZTkSn7UQF65xsXZsv4GK4hS5x2H4UfKKzLHl0KIbR4zE1Wff4jzDHbOyY5Yt5E2zYXzj4q3TYVM.png)

LiveChat dashboard

## **Getting Started:**

### **1. Connect WhatsApp:**

* Navigate to "[Livechat](https://app.bitbybit.studio/bitchat/livechat)" and link your WhatsApp account. The dashboard will automatically load all your active WhatsApp conversations.

### **2. Explore the Features:**

* Access the powerful tools by interacting with the “highlighted sections” on the dashboard.\
  **Key Features:**\
  **- Filters for “Waiting”, “Yours”, and “All”.**\
  **- Handle Ticket:** by clicking this button, your agent is in charge in handling the customer's chat.

  **- Customer Details:** explore customer's activities all in one place, including their order history, web activity, cart activity, and more.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66d595ccecf51171be540c41_AD_4nXfuXO_HVAhPiFuAxMOzdR6JGSxSLwaypc5goKCTGJYdnB2_LdT0_MExunpppR0Gv6QLyEN6oc8tUuFeZTkSn7UQF65xsXZsv4GK4hS5x2H4UfKKzLHl0KIbR4zE1Wff4jzDHbOyY5Yt5E2zYXzj4q3TYVM.png)

Explore highlighted sections

* Use “filters” to streamline your workflow.

  **- Chat:** Sort by Read/Unread messages.\
  \*\*- Ticket: \*\*Manage by Assigned, Open, or Resolved.

  **- Channel:** Choose from WhatsApp, Instagram, Facebook.

  **- Agent:** Assign chats to specific agents.

  **- Categorize Tickets:** Group tickets by type such as Complaint, Follow-Up, or Potential Customer for better management.

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66d595cc94d109622074f087_AD_4nXcwyMFIvnxhQLcmLe4Mik2NuzykraukMocnK-cJqtMecaYusWJKLGkNN0JzIE3JtZZX777vzbHUuFDVKa137mSd-WCL8DY7GWF36YJR8wOGq2JijQUAlKH5_MQVyydFSWMa_8d2CRk9Lg633WdDNwqLJjuE.png)

Choose the categories then click "Filter"