> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up a trigger in automation

> Choose a trigger source and trigger option when you create an automation in bitCRM.

Use this page to add the first trigger to an automation scenario.

## Overview

A trigger starts an automation scenario. The current automation builder exposes **9 trigger families**. Pick the family that matches the event you want to react to, then choose the specific trigger option within that family.

## Before you start

* Open [Automation](https://app.bitbybit.studio/bitcrm/automation-new).
* Click **Create new scenario**.
* Make sure the source you want to use is already connected under **Integrations**.

## Steps

1. Click **Trigger**.
2. Choose the trigger family for the event you want to react to (see the 9 families below).
3. Choose the specific trigger option within that family.
4. Save the trigger.
5. Continue building the scenario with the next step you need.

## Trigger families

### 1. Shopify

Fires when a Shopify emits an order, cart, or checkout event. See [Set up Shopify triggers in automation](/bitcrm/how-to-set-up-shopify-triggers-in-automation).

### 2. Commerce

Fires when bitbybit Commerce emits an order event. See [Set up Commerce triggers in automation](/bitcrm/how-to-create-an-automation-for-whatsapp-commerce).

### 3. Web activity

Fires when a visitor performs a tracked action on a connected web property (page view, product view, collections view, add item to cart). See [Set up Web activity triggers in automation](/bitcrm/how-to-set-up-web-activity-triggers-in-automation).

### 4. bitLoyalty

Fires when a member earns, redeems, or otherwise mutates points in bitLoyalty. See [Set up bitLoyalty triggers in automation](/bitcrm/how-to-set-up-bitloyalty-triggers-in-automation).

### 5. Jubelio

Fires on events from the Jubelio inventory/POS integration. See [Set up Jubelio triggers in automation](/bitcrm/how-to-set-up-jubelio-triggers-in-automation).

### 6. Stamped loyalty

Fires on Stamped.io loyalty events (earn rewards, reward used). See [Set up Stamped loyalty triggers in automation](/bitcrm/how-to-set-up-stamped-loyalty-triggers-in-automation).

### 7. Custom webhook

Fires when a configured external endpoint POSTs to a bitbybit webhook URL with the expected payload. See [Set up Custom webhook triggers in automation](/bitcrm/how-to-set-up-custom-webhook-triggers-in-automation).

### 8. Schedule

Fires on a configured schedule for a selected customer segment. Repeat options include daily, weekly, monthly, annually, date of birth, and more. See [Set up Schedule triggers in automation](/bitcrm/how-to-set-up-schedule-triggers-in-automation).

### 9. Chat trigger

Fires when an inbound message arrives on a connected channel (Incoming Chat) or when a support ticket is resolved (Ticket Resolved) in bitChat. See [Set up Chat triggers in automation](/bitcrm/how-to-set-up-chat-triggers-in-automation).

## What happens next

After the trigger is saved, add the next step for the scenario, such as **Communication channel**, **Time delay**, or **Conditions**.

## Related

* [Set up Shopify triggers in automation](/bitcrm/how-to-set-up-shopify-triggers-in-automation)
* [Set up Commerce triggers in automation](/bitcrm/how-to-create-an-automation-for-whatsapp-commerce)
* [Set up Web activity triggers in automation](/bitcrm/how-to-set-up-web-activity-triggers-in-automation)
* [Add steps to an automation](/bitcrm/how-to-add-steps-to-an-automation)