> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up bitLoyalty triggers in automation

> Use bitLoyalty triggers in bitCRM automation to react when a member earns, redeems, or changes their loyalty status.

Use this page when your automation should start from a bitLoyalty points or membership event.

## Overview

The current **bitLoyalty** trigger family includes these trigger options:

* **Points earned** — fires when a member earns loyalty points from a qualifying action
* **Points redeemed** — fires when a member redeems points for a reward or discount
* **Points adjustment** — fires when a member's points balance is manually adjusted

## Before you start

* Open [Automation](https://app.bitbybit.studio/bitcrm/automation-new).
* Click **Create new scenario**.
* Make sure bitLoyalty is active and connected to your store.

## Steps

1. Click **Trigger**.
2. Choose **bitLoyalty**.
3. Select the trigger option that matches the loyalty event you want to react to.
4. Save the trigger.
5. Add the next step in the scenario.
6. Click **Save automation**.

## When to use each option

* Use **Points earned** to send a congratulation message or encourage the member to spend their points.
* Use **Points redeemed** to confirm the redemption and suggest follow-up actions.
* Use **Points adjustment** to notify the member when their points balance has been manually updated by an admin.

## Related

* [Set up a trigger in automation](/bitcrm/how-to-set-up-a-trigger)
* [Add steps to an automation](/bitcrm/how-to-add-steps-to-an-automation)
* [Add conditions to an automation](/bitcrm/how-to-add-conditions-to-an-automation)