> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up Chat triggers in automation

> Use Chat triggers in bitCRM automation to start a scenario when an inbound chat message arrives or a support ticket is resolved in bitChat.

Use this page when your automation should start from an inbound message or a resolved ticket in bitChat.

## Overview

The current **Chat Trigger** family includes these trigger options:

* **Incoming Chat** — fires when a new inbound message arrives on a connected channel
* **Ticket Resolved** — fires when a support ticket is marked as resolved in bitChat

## Before you start

* Open [Automation](https://app.bitbybit.studio/bitcrm/automation-new).
* Click **Create new scenario**.
* Make sure the channel you want to monitor is connected under **Integrations**.

## Steps

1. Click **Trigger**.
2. Choose **Chat Trigger**.
3. Select the trigger option:
   * **Incoming Chat** — proceeds to step 4.
   * **Ticket Resolved** — skip to step 5.
4. If you selected **Incoming Chat**, choose the **Incoming chat source** from the available channels:
   * WhatsApp Cloud API
   * WhatsApp Business App
   * WhatsApp Sandbox
   * Instagram
   * Facebook
   * TikTok
5. Save the trigger.
6. Add the next step in the scenario.
7. Click **Save automation**.

## When to use each option

* Use **Incoming Chat** when you want to automatically respond to or route new inbound messages from a specific channel.
* Use **Ticket Resolved** when you want to follow up with a customer after their support issue has been closed, such as sending a satisfaction survey or a thank-you message.

## Related

* [Set up a trigger in automation](/bitcrm/how-to-set-up-a-trigger)
* [Add steps to an automation](/bitcrm/how-to-add-steps-to-an-automation)
* [Add conditions to an automation](/bitcrm/how-to-add-conditions-to-an-automation)