> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Instagram

> Link your Instagram Business account and Facebook Page, then connect Instagram to bitbybit through Meta

Connecting Instagram routes your Instagram DMs into the same inbox, AI agent, and customer record as your other channels. Follow these steps to get connected.

#### To connect to Instagram, you will need:

* Instagram Business Account
* A Facebook Page that is linked to your Instagram
* Enable 'Allow access to messages' in Instagram

### Step 1: Make sure you have a Instagram Business Account

On Instagram, you can change your personal profile or professional creator account into a business account to access features that can help you grow your business. Business accounts are best for retailers, local businesses, brands, organizations and service providers. An Instagram Business Account is necessary in order to connect your business to Instagram.

**If you don't have one yet**, you can follow the guidelines provided at the following link [here](https://help.instagram.com/502981923235522).

### Step 2: Make sure you have a Facebook Page

Facebook Pages let you grow your business on and off Facebook. Pages come with a suite of free business tools that help you achieve your business goals. Facebook Pages are for businesses, brands, organisations and public figures to share updates and connect with people. Anyone with a Facebook account can create a Page or help manage one, as long as they have access to the Page. A Facebook page is necessary in order to connect your business to Instagram.

**If you don't have one yet**, you can follow the guidelines provided at the following link [here](https://www.facebook.com/help/104002523024878).

### Step 3: Link your Instagram Business Account to your Facebook Page

Professional accounts on Instagram can be connected to a Facebook Page. When you choose to connect to a Facebook Page, this allows you to use your professional account for the ads you create on Facebook.

If you haven't link your account yet, see instructions [here](https://help.instagram.com/570895513091465)

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a22eb2e6252a5f8cbc84b1_f7EsBE1eK0.png)

### Step 4: Enable 'Allow access to messages' in your Instagram account

In your Instagram Mobile App, Go to "Settings" > "Privacy" > "Messages" > "Message Controls" > Enable "Allow access to Messages"

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a22ef140467cc09e65ed8e_qTE7qAu_gM.png)

### **Step 5:** Connect to Instagram with bitbybit

1. **Choose** Instagram and **click** "Connect". You can go to bitbybit's integration page [here](https://app.bitbybit.studio/integrations).

![\_\_wf\_reserved\_inherit](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b99f243aa7926a8a1d74_66a3b23d6a9bdc0145f221ec_Instagram_connect.png)

Choose Instagram integration and click "Connect"

2. **Click** on the "Connect to Meta" button to start connecting your Instagram account

![\_\_wf\_reserved\_inherit](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b99f243aa7926a8a1db0_66a3b35c59e64e39195c5e23_Instagram_connect_to_meta.png)

Click "Connect to Meta"

3. **Choose** the Instagram businesses that you want to connect to bitChat

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b4d2e6e4efd46ba5fb68_pPiMlwMTmE.png)

Choose your Instagram businesses

4. **Choose** the Facebook Pages

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b56159b377914f9c9be6_xOdsZ6N3yv.png)

Choose the Pages

5. **Choose** your Instagram accounts

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b5b3a990d69e6141d501_VQmq3k9VaJ.png)

Choose Instagram accounts

6. **Review** all your permission requests

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b68b39723e55f8e9fbc0_tHViS_vzH2.png)

Review permission request

7. Once everything is done, **click** the "Got it" button and then you will be returned to the integrations page

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b680247afdf0f9931a71_evhtJLYWCH.png)

Click "Got it" button

8. **Select** the Instagram account you want to connect, then **click** "Continue" and wait a few moments until the notification "Successfully connected to Instagram" appears

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b740527ad7f84ca6c902_7JE2wT09nt.png)

Select Instagram account then click "Continue"

9. Congratulations! Your Instagram channel is **successfully connected to bitChat** and you can see your customer's Instagram chat list.

![\_\_wf\_reserved\_inherit](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b99f243aa7926a8a1d66_66a3b928defdcb5e41f29a76_Instagram_success.png)

![](https://cdn.prod.website-files.com/659655f5b20d395a5c69efcf/66a3b76bb88eaff4a64b78fc_zFgXxhhfYq.png)

Congratulations! You have successfully connected Instagram to bitbybit. Your Instagram conversations now land in the same Livechat inbox and customer record as your other channels.

## Related

* [Facebook](/integrations/facebook)
* [WhatsApp Cloud API](/integrations/whatsapp-cloud-api)
