> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrations

> Connect third-party channels and services to bitbybit from the Integrations dashboard, starting with your WhatsApp connection

Integrations connect bitbybit to the channels and services you already use. You manage every connection from the [Integrations](https://app.bitbybit.studio/integrations) dashboard in the app, where each service has its own card showing whether it is connected.

This section covers how to connect and configure each integration. Once a connection is live, the day-to-day guides for using it stay in the product section it belongs to — bitCRM, bitChat, bitApp, or WhatsApp Commerce.

## Communication channels

Connect the messaging channels your customers already use. WhatsApp has three separate connection types, and the one you pick determines which features you get.

<CardGroup cols={2}>
  <Card title="WhatsApp Cloud API" icon="whatsapp" href="/integrations/whatsapp-cloud-api">
    Full automation, message templates, and broadcast Campaigns at scale.
  </Card>

  <Card title="WhatsApp Business App" icon="whatsapp" href="/integrations/whatsapp-business-app">
    Keep using your WhatsApp Business App while the Cloud API runs alongside it.
  </Card>

  <Card title="WhatsApp Sandbox" icon="whatsapp" href="/integrations/whatsapp-sandbox">
    Try features with your own number. For internal testing only.
  </Card>

  <Card title="Instagram" icon="instagram" href="/integrations/instagram">
    Route Instagram DMs into the same inbox and customer record as WhatsApp.
  </Card>

  <Card title="Facebook" icon="facebook" href="/integrations/facebook">
    Connect Facebook Messenger through Meta to handle Page conversations.
  </Card>

  <Card title="TikTok" icon="tiktok" href="/integrations/tiktok">
    Route inbound TikTok DMs into bitChat. Beta, activated per surface by the bitbybit team.
  </Card>

  <Card title="Microsoft Outlook" icon="envelope" href="/integrations/microsoft-outlook">
    Sync a Microsoft 365 mailbox so customer email lands in the same inbox as WhatsApp.
  </Card>
</CardGroup>

## E-Commerce

<CardGroup cols={2}>
  <Card title="Shopify" icon="bag-shopping" href="/integrations/shopify">
    Sync customer data and manage orders from your Shopify store.
  </Card>
</CardGroup>

## Product reviews

Collect product reviews over WhatsApp. Connect whichever provider your store already uses.

<CardGroup cols={2}>
  <Card title="Yotpo" icon="star" href="/integrations/yotpo">
    Send automated Yotpo review requests over WhatsApp.
  </Card>

  <Card title="Stamped" icon="star-half-stroke" href="/integrations/stamped">
    Connect Stamped for reviews, and Stamped Loyalty for your loyalty program.
  </Card>
</CardGroup>

## Payment

Connect a payment provider so it appears in the order payment-method picker for Commerce orders.

<CardGroup cols={2}>
  <Card title="Xendit" icon="credit-card" href="/integrations/xendit">
    Accept payments through Xendit.
  </Card>

  <Card title="Doku" icon="credit-card" href="/integrations/doku">
    Accept payments through Doku.
  </Card>
</CardGroup>

## Others

Shipping providers and Meta Business account management.

<CardGroup cols={2}>
  <Card title="GoSend" icon="truck-fast" href="/integrations/gosend">
    Enable automated GoSend deliveries with a Gojek Corporate account.
  </Card>

  <Card title="KiriminAja" icon="truck-fast" href="/integrations/kiriminaja">
    Sync shipping and fulfillment through KiriminAja.
  </Card>

  <Card title="RideBlitz" icon="truck-fast" href="/integrations/rideblitz">
    Enable instant delivery through a concierge enterprise setup.
  </Card>
</CardGroup>

## Choosing a WhatsApp connection

| Connection            | Best for                                                                    | Keeps your existing chat history           |
| :-------------------- | :-------------------------------------------------------------------------- | :----------------------------------------- |
| WhatsApp Cloud API    | Running Campaigns, Automations, and message templates at scale              | Not applicable — uses a new, unused number |
| WhatsApp Business App | Businesses that want to keep using the WhatsApp Business App on their phone | Yes                                        |
| WhatsApp Sandbox      | Internal testing before you commit a business number                        | Not applicable                             |

<Note>
  A phone number can only be connected to one WhatsApp connection type at a time. If your number is already active on WhatsApp, you must remove it there before connecting it to the Cloud API.
</Note>