> ## Documentation Index > Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt > Use this file to discover all available pages before exploring further. # Review and manage draft orders > Review a draft order, then approve/reject an AI-created draft or save/discard a manually parked one. Use this page to review a draft order, edit it if needed, and decide what happens to it next. ## Overview A **draft order** is an order with **no payment link generated and nothing sent to the customer yet**. Drafts exist so a person can check an order before it goes any further — useful when your AI agent takes orders over WhatsApp and you want a human check before a payment link goes out. A draft can come from two places, and each has different actions available: * **Your AI agent**, if you turn on **Draft-first review** for the Create order skill in AI Studio — see [Set up your AI agent to create draft orders](/ai-studio/how-to-setup-skillset-in-ai-studio#create-order). These drafts are **Approved** or **Rejected**. * **A CS agent**, by choosing **Save as draft** instead of **Create order** on the order form. These drafts are **saved as an actual order** or **discarded**. ## Before you start * Open [Orders](https://app.bitbybit.studio/commerce/orders) under **Commerce**. * Make sure the products, customer, and shipping details you need are already available, the same as for a regular order. ## Create a draft manually 1. Start a new order from **Commerce > Orders**. 2. Fill in items, customer, address, shipping, payment method, notes, and tags, the same as [creating a regular order](/whatsapp-commerce/how-to-create-an-order). 3. Click **Save as draft** instead of **Create order**. Bottom of the order form showing Save as draft and Create order buttons You're taken to the draft's detail page after it saves. ## Find your drafts Open **Commerce > Orders** and select the **Draft** tab. It lists both draft and rejected orders. Each row shows a **Draft** or **Rejected** status badge, plus an origin chip — **AI** or **Manual** — showing who created it and which actions you'll see on that draft. Orders page with the Draft tab open, showing Draft and Rejected badges alongside AI and Manual origin chips ## Review and edit a draft Open a draft from the **Draft** tab. Unlike a placed order, a draft's items, customer, address, shipping, payment method, notes, and tags are all still editable directly on the page — update anything that needs correcting before you act on it. A **Rejected** draft is read-only — once rejected, its items, customer, address, and notes can no longer be edited, since there's nothing left to act on. ## AI-created drafts: approve or reject Drafts your AI agent created (origin chip **AI**) are reviewed with **Approve** or **Reject**. ### Approve 1. Click **Approve order**. 2. Confirm in the **Approve order** dialog. If the order uses a real-time courier — GoSend or Blitz — the shipping fee is re-quoted here before you confirm. Approve order confirmation dialog with re-quoted GoSend shipping fee 3. If the order uses a payment method that needs a link (for example Xendit or DOKU), an **Order approved!** screen opens with an editable WhatsApp message that includes the payment link — edit it if needed, then **Copy message**, **Skip, send later**, or **Send message** to open the conversation with the customer. Otherwise you're taken straight to the order, and you can send the payment link from there. Order approved screen with the editable WhatsApp message and Copy message, Skip send later, Send message options ### Reject 1. Click **Reject**. 2. Optionally enter a reason (for example, "Item is out of stock"). 3. Click **Reject draft** to confirm. Reject draft dialog with an optional reason entered The draft is kept for your records with a **Rejected** badge. You'll get the same option to send (or skip) a WhatsApp message letting the customer know, but no payment link is generated. ## Manual drafts: save as an actual order or discard Drafts a CS agent parked (origin chip **Manual**) are handled with **Save as actual order** or **Discard**. ### Save as actual order 1. Click **Save as actual order**. 2. Confirm in the **Save this as an actual order?** dialog. As with Approve, the shipping fee is re-quoted here for real-time couriers (GoSend, Blitz). 3. If a payment method needing a link is used, an **Order created!** screen opens with the same editable WhatsApp message options (**Copy message**, **Skip, send later**, **Send message**) as approving an AI draft. Otherwise you're taken straight to the new order. ### Discard 1. Click **Discard**. 2. Confirm in the **Discard this draft?** dialog. Discarding removes the draft entirely — unlike rejecting an AI draft, it isn't kept afterward. ## What happens next * **Approved** or **saved-as-actual** drafts become real orders — track them like any other order, including payment and fulfillment status. * **Rejected** AI drafts stay visible under the **Draft** tab with a **Rejected** badge, for reference. * **Discarded** manual drafts are removed and won't appear anywhere. ## Related * [Create an order](/whatsapp-commerce/how-to-create-an-order) * [Understand order statuses in Commerce](/whatsapp-commerce/understanding-your-order-statuses-on-commerce) * [Set up your AI agent to create draft orders](/ai-studio/how-to-setup-skillset-in-ai-studio#create-order)