> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# How to set a location pinpoint for an address

> Pin an exact delivery point on the map for a customer or order shipping address so couriers get precise coordinates, not just typed text.

A location pinpoint stores the exact map coordinates of an address alongside the text you type. Couriers use those coordinates to find the drop-off point, which matters most for addresses that are hard to describe — housing complexes, side alleys, or buildings without a clear street number. You can set a pinpoint on a customer's saved address or on the shipping address of a single order.

## Before you start

* Open [Customers](https://app.bitbybit.studio/customers/all-customer) or [Orders](https://app.bitbybit.studio/commerce/orders).
* You do not need the full address written out first. Set the point on the map and let it fill the address fields for you.

## Step 1: Open the address you want to pinpoint

<Tabs>
  <Tab title="Customer address">
    * Go to **Customers** → **All customers**.
    * Click **Add new customer** and choose **Add individually** as the **Source**, or open an existing customer and click **Edit**.
    * Scroll to the **Customer address** section.
  </Tab>

  <Tab title="Order shipping address">
    * Open the order from **Orders**.
    * On the **Shipping Address** card, open the more options menu (**⋯**) and click **Edit shipping address**.
  </Tab>
</Tabs>

<Note>
  **Edit shipping address** is available only while the order's address can still be changed. It is hidden once the order is fulfilled or partially fulfilled.
</Note>

## Step 2: Turn on Use location pinpoint

* Below the address fields, switch on **Use location pinpoint**.
* A map opens directly under the toggle.

If the address already has coordinates saved, the toggle is on and the marker is placed when you open the form.

## Step 3: Set the point on the map

Set the point in whichever way is quickest:

* Type in the **Search location...** box and pick a suggestion.
* Click the spot on the map.
* Drag the marker to fine-tune it.

The **Address:** panel below the map shows the address that matches the point. It reads **No location** until you set a point, and **Fetching address...** while the address is still being looked up.

<Note>
  If the map does not appear, it is usually a temporary network problem. Click **Retry loading map**.
</Note>

## Step 4: Review the address fields

Setting a point fills in the address fields for you: **Address**, plus **Country**, **Province**, **City**, and **Postal code** where the map can determine them. For Indonesian addresses, **District (Kecamatan)** and **Subdistrict (Kelurahan)** are filled from the matching region list.

Read the filled fields back before you save. The map returns the nearest known address, which can be a neighboring building or a broader area than you intended. Correct any field by hand — editing a field does not move the marker, and moving the marker refills the fields.

Put building, unit, or landmark details in **Address additional info** on a customer address, or **Apartment, suit, etc** on an order address. The pinpoint carries coordinates only.

## Step 5: Save the address

<Tabs>
  <Tab title="Customer address">
    * Click **Save changes**.
    * The coordinates are saved to the customer's primary address. The next order you create for this customer reuses the address and its pinpoint.
  </Tab>

  <Tab title="Order shipping address">
    * Select **Set as primary address** if this address and its pinpoint should replace the customer's saved address for all future orders. Leave it clear to use the address for this order only.
    * Click **Save changes**.
  </Tab>
</Tabs>

After you save an order address, the **Shipping Address** card shows whether the order is **Using customer's primary address** or **Using order-specific address**.

## Remove a pinpoint

Switch **Use location pinpoint** off, then save. The coordinates are cleared and the typed address stays as it is.

## Where the pinpoint is used

When you book a courier from the order, the saved coordinates are carried into the shipping form as the delivery point, so you do not have to set it twice.

The pickup side has its own pinpoint on each store location. You can add it from your store location settings, or from the shipping form while you book a shipment — a pinpoint you set there is saved back to the store location.

## Related

* [How to create an order](/whatsapp-commerce/how-to-create-an-order)
* [How to ship an order with KiriminAja](/whatsapp-commerce/how-to-ship-an-order-with-kiriminaja)
* [How to fulfill a Commerce order](/whatsapp-commerce/how-to-fulfill-an-order)
* [Update order, payment, and fulfillment status](/whatsapp-commerce/how-to-change-order-status)