> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment updates and fulfillment

> Update payment status, fulfill items, request pickup, and automate WhatsApp order notifications in bitbybit

Once an order is created, you can manage the payment status and delivery.

1. **Update Paid Orders**: Once your customer has already paid, you can update the paid order status in the dashboard.

<img src="https://mintcdn.com/asmaraku/Vz8snqOmOTCy-sdf/images/Screenshot2026-02-13183913.png?fit=max&auto=format&n=Vz8snqOmOTCy-sdf&q=85&s=0dda141ee9f4756b0385bf91f80c1ebe" alt="Screenshot2026 02 13183913" title="Screenshot2026 02 13183913" style={{ width:"51%" }} width="428" height="112" data-path="images/Screenshot2026-02-13183913.png" />

**Note**: If you are using **Xendit** or **Doku** integrated through bitbybit, you can skip this step as the payment status will **automatically update** once the customer completes the transaction

2. **Fulfill Item**: You can update the shipment details by clicking **Fulfill Item**.

<img src="https://mintcdn.com/asmaraku/Vz8snqOmOTCy-sdf/images/fulfll-1.png?fit=max&auto=format&n=Vz8snqOmOTCy-sdf&q=85&s=2575dab5b294f95c8ad5a88cf3db1646" alt="Fulfll 1" title="Fulfll 1" style={{ width:"54%" }} width="417" height="205" data-path="images/fulfll-1.png" />

3. **Request Pick Up**: Once the customer has already paid, you can request a pick-up; this will directly call a driver to pick up the order and deliver it to the customer.

<img src="https://mintcdn.com/asmaraku/Vz8snqOmOTCy-sdf/images/Untitled.png?fit=max&auto=format&n=Vz8snqOmOTCy-sdf&q=85&s=7b26b25d07064f1982bd7c00e217c6f0" alt="Request Pick Up action in the WhatsApp Commerce order screen" title="Request Pick Up action" style={{ width:"66%" }} width="864" height="430" data-path="images/Untitled.png" />

4. **Print Invoice**: After fulfillment, you can click **Print Invoice** to generate a copy for your records or the customer.
5. **Enable Order Notifications (Automation)**: You can activate **bitCRM Automations** to automatically notify customers about their order updates via WhatsApp. Common triggers include:

<img src="https://mintcdn.com/asmaraku/Vz8snqOmOTCy-sdf/images/Screenshot2026-02-14105509.png?fit=max&auto=format&n=Vz8snqOmOTCy-sdf&q=85&s=de5a00db9bdf6fa7a729204b31065d41" alt="Screenshot2026 02 14105509" width="995" height="267" data-path="images/Screenshot2026-02-14105509.png" />

* **Click here** to see [how to activate the automation for WhatsApp Commerce](https://knowledge.bitbybit.studio/bitcrm/how-to-set-up-a-trigger).
