Get Agent Analytics
Returns aggregated CS & ticket performance metrics per agent (both human and AI) for the company associated with the API key, over the requested time window.
The company_id is implicit — it is derived from the API key. To query multiple companies, call this endpoint once per API key.
Authorizations
API key for authentication. Create one in Settings > Developer with the Analytics READ scope.
Query Parameters
Start of the reporting window (ISO 8601). Inclusive.
End of the reporting window (ISO 8601). Inclusive.
Optional channel filter. Accepts a single value. To combine channels, call the endpoint per channel and merge on your side.
whatsapp, whatsapp_cloud_api, whatsapp_coex, instagram, facebook, tiktok, outlook, widget Case-insensitive substring match on the agent display name.

