Communication channels
Connect the messaging channels your customers already use. WhatsApp has three separate connection types, and the one you pick determines which features you get.WhatsApp Cloud API
Full automation, message templates, and broadcast Campaigns at scale.
WhatsApp Business App
Keep using your WhatsApp Business App while the Cloud API runs alongside it.
WhatsApp Sandbox
Try features with your own number. For internal testing only.
Route Instagram DMs into the same inbox and customer record as WhatsApp.
Connect Facebook Messenger through Meta to handle Page conversations.
TikTok
Route inbound TikTok DMs into bitChat. Beta, activated per surface by the bitbybit team.
Microsoft Outlook
Sync a Microsoft 365 mailbox so customer email lands in the same inbox as WhatsApp.
E-Commerce
Shopify
Sync customer data and manage orders from your Shopify store.
Product reviews
Collect product reviews over WhatsApp. Connect whichever provider your store already uses.Yotpo
Send automated Yotpo review requests over WhatsApp.
Stamped
Connect Stamped for reviews, and Stamped Loyalty for your loyalty program.
Payment
Connect a payment provider so it appears in the order payment-method picker for Commerce orders.Xendit
Accept payments through Xendit.
Doku
Accept payments through Doku.
Others
Shipping providers and Meta Business account management.GoSend
Enable automated GoSend deliveries with a Gojek Corporate account.
KiriminAja
Sync shipping and fulfillment through KiriminAja.
RideBlitz
Enable instant delivery through a concierge enterprise setup.
Choosing a WhatsApp connection
A phone number can only be connected to one WhatsApp connection type at a time. If your number is already active on WhatsApp, you must remove it there before connecting it to the Cloud API.