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bitLoyalty is bitbybit’s first-party loyalty program. It runs inside your bitbybit workspace alongside bitCRM, bitChat, and bitApp, so the customer record, chat surfaces, and automation triggers all read from the same loyalty ledger.

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What you can do with bitLoyalty

  • Award points on purchase. Points accrue from Shopify orders at the earning rate you configure.
  • Set an earning rate. One conversion in the format {currency amount} = {points} (for example, Rp 10,000 = 1 Point).
  • Create reward vouchers. Fixed-amount discount vouchers that customers redeem with their points.
  • Set voucher expiration. Each reward chooses a validity window per generated voucher — No expiration, 7 days, 30 days, 90 days, or 1 year. The countdown starts when the voucher is generated for a customer, not when the reward is created.
  • Adjust points manually. Admins can add or deduct points on a customer with a required reason (Manual adjustment, System issue, Order adjustment, Promotion, Offline purchase, Bonus, Other).
  • Redeem points on behalf of a customer. Admins can turn a customer’s points into a voucher from the customer detail page.
  • Track history per customer. Points history (filterable by Points Added / Points Deducted) and a redeemed-vouchers table with statuses (Active, Used, Expired).
  • Surface Loyalty in bitChat. The chat widget can show shoppers their balance and browsable rewards; the livechat info panel shows the same balance to agents in real time.
  • Trigger bitCRM automations. Points earned, Points redeemed, Points adjustment, and Reward expiring are available as triggers.

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Prerequisites

  • A Shopify store connected to your bitbybit workspace via the bitLogin integration. If Shopify is not connected, the bitLoyalty pages render a You’re not connected to Shopify. Connect now to start using bitLoyalty banner and disable the enable/reward controls.
  • Your bitbybit workspace currency matches your Shopify store currency. bitLoyalty prompts you to verify this the first time you enable the program via a Quick currency check! modal; a mismatch causes points to accrue at the wrong rate.

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Where Loyalty data appears

  • bitLoyalty > Earn points — the enable toggle and the currency-to-points conversion.
  • bitLoyalty > Reward option — the reward list, create/edit form, and per-reward redemption detail.
  • Customers > (customer detail) — the Loyalty balance card (points, total earned, redeemed), points history, and redeemed vouchers table.
  • bitChat > Chat widget settings > Loyalty points — controls whether the widget shows points and rewards to shoppers.
  • bitChat > Livechat info panel > Loyalty — read-only current balance and recent activity for agents.
  • bitCRM > Automations — Loyalty triggers.

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Next steps