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The bitLoyalty > Reward option page is where you define the vouchers customers can redeem with their points, and where you inspect who has redeemed what.

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Reward list

The main page shows every reward you’ve created, plus an Add reward button in the top right. If you haven’t created any rewards yet, an empty state prompts you to Create your first reward to show customers exactly what they can redeem their points for.

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Columns

Use the search box to filter the list by reward name. Select rows and use Delete reward options (n) to bulk-delete.
Deleting a reward removes it from future redemptions but does not invalidate vouchers already in customer wallets — customers can still use vouchers they redeemed before the reward was deleted.

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Create or edit a reward

Click Add reward to open the create form. Editing an existing reward opens the same form, but only Reward name is editable — every other field is locked and greyed out.

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Basic details

  • Reward name (required) — customer-visible label. Shown wherever the reward is offered (chat widget, redeem-points modal, etc.).
  • Cost to redeem (points required) (required) — must be greater than 0. This is how many points the customer spends when they redeem this reward.

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Discount configuration

  • Discount type — only Fixed amount is available in v1. Percentage is shown as a tile but marked Coming soon and cannot be selected.
  • Discount value (required) — the currency amount discounted at checkout. Must be greater than 0.
  • Voucher prefix (optional, up to 12 characters, auto-uppercased) — prepended to each generated voucher code so the code reads PREFIX-XXXXXX. Leave blank to fully auto-generate the code — the form preview will render AUTO-XXXXXX as a placeholder.

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Order requirements

  • Minimum purchase amount (required) — the customer must spend at least this amount at checkout for the voucher to apply. Enter 0 if there is no minimum.

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Voucher expiration

  • Voucher is valid for (required) — how long each individual voucher stays usable once it’s generated for a customer. Options:
    • No expiration
    • 7 days
    • 30 days
    • 90 days
    • 1 year
The countdown starts the exact moment the voucher is generated for a customer (either through the customer detail page or through an automated flow), not when you save the reward. Changing this setting on a new reward affects only vouchers generated from that point forward.
Once a reward is saved, only Reward name can be edited. Points required, discount value, voucher prefix, minimum purchase, and voucher expiration are all locked. If any of these need to change, create a new reward and delete the old one.

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Reward detail page

Clicking a reward name — or the {n} times link in the Total redeemed column — opens the reward detail page.

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Summary tiles

  • Total redeemed voucher — the number of vouchers generated from this reward across all customers. This counts any voucher creation, including vouchers that were later expired unused.
  • Actually used at checkout — of those generated vouchers, how many were actually applied to a real Shopify order. The gap between the two tiles tells you how many vouchers are sitting unused (or expired unused) in customer wallets.

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Redemption history

Every voucher generated for this reward is listed in the table below the tiles. If nothing has been redeemed yet, the table shows This reward has not been redeemed.
  • Overview — what shipped in v1.
  • Quickstart — enable Loyalty and create your first reward end-to-end.