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bitChat is bitbybit’s customer-conversation surface. Connect WhatsApp (plus Instagram and Messenger), handle chats from a shared Livechat inbox, automate replies with a Chatbot and AI agent, and add a Chat Widget to your store. This page orients you and points to where to start.

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Start here

Connect WhatsApp

Connect your WhatsApp Cloud API to bitChat — the first step before you can send or receive messages.

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What you can do

  • Livechat — handle customer chats with multiple agents, Tickets, quick replies, and filters.
  • Chatbot — automate responses with flows, welcome and away messages, and a fallback template.
  • Chat Widget — add an on-site chat button and customize its appearance, quick responses, and behavior.
  • AI settings — set up your AI agent Persona and AI Tagging.
  • WhatsApp Form — collect structured information inside a chat.
  • Troubleshoot — fix common WhatsApp messaging errors.

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New to bitbybit?

Start by connecting WhatsApp, then set up your Livechat inbox or first chatbot flow.