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bitChat is bitbybit’s customer-conversation surface. Connect WhatsApp (plus Instagram and Messenger), handle chats from a shared Livechat inbox, automate replies with a Chatbot and AI agent, and add a Chat Widget to your store. This page orients you and points to where to start.

Start here

Connect WhatsApp

Connect your WhatsApp Cloud API to bitChat — the first step before you can send or receive messages.

What you can do

Get started

Connect WhatsApp, Instagram, Facebook, TikTok, or Microsoft Outlook to bitChat.

Livechat

Handle customer chats with multiple agents, Tickets, quick replies, and filters.

Chatbot

Automate responses with flows, welcome and away messages, and a fallback template.

Chat Widget

Add an on-site chat button and customize its appearance, quick responses, and behavior.

AI settings

Set up your AI agent Persona and AI Tagging.

Configure

Set operational hours, chat notifications, rating requests, and chat initiation templates.

WhatsApp Form

Collect structured information inside a chat.

Troubleshoot

Fix common WhatsApp messaging errors.

New to bitbybit?

Start by connecting WhatsApp, then set up your Livechat inbox or first chatbot flow.