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Maximize your referral sales and enhance customer service efficiency with bitChat’s Multi-Agent Chat dashboard a unified solution to streamline your Customer Service Team’s daily operations. LiveChat dashboard

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Getting Started:

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1. Connect WhatsApp:

  • Navigate to “Livechat” and link your WhatsApp account. The dashboard will automatically load all your active WhatsApp conversations.

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2. Explore the Features:

  • Access the powerful tools by interacting with the “highlighted sections” on the dashboard.
    Key Features:
    - Filters for “Waiting”, “Yours”, and “All”.
    - Handle Ticket: by clicking this button, your agent is in charge in handling the customer’s chat.     - Customer Details: explore customer’s activities all in one place, including their order history, web activity, cart activity, and more.
Explore highlighted sections
  • Use “filters” to streamline your workflow. - Chat: Sort by Read/Unread messages.
    **- Ticket: **Manage by Assigned, Open, or Resolved.     - Channel: Choose from WhatsApp, Instagram, Facebook. - Agent: Assign chats to specific agents. - Categorize Tickets: Group tickets by type such as Complaint, Follow-Up, or Potential Customer for better management.
Choose the categories then click “Filter”
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