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The bitChat Livechat dashboard brings customer conversations, ticket controls, and customer context into one workspace. Use its selectors and filters to focus the inbox before handling a conversation. Livechat dashboard header with the All and Waiting selectors
The two selectors in the Livechat header open common inbox views such as All and Waiting. They can also show filter presets shared by your company.
Open a conversation and use Handle ticket to take responsibility for the customer’s chat. Ticket controls help your team track whether a conversation is assigned, open, or resolved.
Use the customer details panel to review available context such as order history, website activity, and cart activity while you respond.Highlighted areas in the Livechat dashboard
Filter the inbox by chat status, ticket state, channel, agent, or ticket category.Livechat filter panel with available categories