How to Create and Set Up Your AI Agent Persona

Moved to AI Studio (audit 2026-05): AI persona, model picker, and AI Tagging configuration now live in AI Studio. See AI Studio docs for current setup. This page is preserved as legacy reference and will be retired once the AI Studio docs cover the equivalent surfaces (see Sprint 2 plan in audit/sprint-1-bitchat.md).

Give your bitChat AI a personality that aligns with your brand. Customizing your AI agent persona allows you to manage customer interactions with greater relevance, improving engagement and satisfaction. Here’s how to create a personalized agent that reflects your business values.

Step 1: Go to bitChat Settings - AI settings dashboard

Step 2: Set Agent name, Role, Brand name, and Description of your business

Set Agent name, Role, Brand name, and Description of your business‍

Step 3: Enable agent skills like Product recommendations, Order tracking, or FAQs by enabling the toggle

Enable the toggle‍

Step 4: Click “Save changes”

Click “Save changes”

How to Hide Chat Widget on Specific Pages

Understanding AI Tagging and How You Can Utilize Them

​Step 1: Go to bitChat Settings - AI settings dashboard

​Step 2: Set Agent name, Role, Brand name, and Description of your business

​Step 3: Enable agent skills like Product recommendations, Order tracking, or FAQs by enabling the toggle

​Step 4: Click “Save changes”

Step 1: Go to bitChat Settings - AI settings dashboard

Step 2: Set Agent name, Role, Brand name, and Description of your business

Step 3: Enable agent skills like Product recommendations, Order tracking, or FAQs by enabling the toggle

Step 4: Click “Save changes”