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Moved to AI Studio: AI persona, model picker, and AI Tagging configuration now live in AI Studio. See the AI Studio guide for current setup.
AI Tagging adds a short summary, a sentiment, an intention, keyword tags, and one value per label to every conversation the AI Agent handles. The results appear in the ticket detail panel, the Ticket tags filter in the Customers list, and the AI analytics charts. It runs only on conversations handled by the AI Agent and refreshes a few times during the conversation and when the ticket is resolved, not on every message.

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Step 1: Go to the bitChat Settings — AI settings dashboard

AI Tagging configuration now lives in AI Studio. See How to configure AI Tagging.

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Step 2: Create labels by filling “Label name”, “Label description”, and “Values”, or click “Add new tag”

Create label. Values are optional: when you list them (comma-separated), the AI picks exactly one per conversation; when you leave them empty, the AI writes a short free-text value.

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Step 3: Click “Save changes”

Click “Save changes”