Understanding AI Tagging and How You Can Utilize Them

Moved to AI Studio: AI persona, model picker, and AI Tagging configuration now live in AI Studio. See the AI Studio guide for current setup.

AI tagging feature helps categorize and label customer conversations for easier tracking and more insightful analysis. Learn how to set up and leverage this feature to better understand your customers’ needs and optimize your response strategies. Follow this guide to set up AI tagging.

Step 1: Go to the bitChat Settings — AI settings dashboard

AI Tagging configuration now lives in AI Studio. See How to configure AI Tagging.

Step 2: Create labels by filling “Label name’, “Label description” and “Input values” or click “Add new label”

Create label

Step 3: Click “Save changes”

Click “Save changes”

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​Step 1: Go to the bitChat Settings — AI settings dashboard

​Step 2: Create labels by filling “Label name’, “Label description” and “Input values” or click “Add new label”

​Step 3: Click “Save changes”

Step 1: Go to the bitChat Settings — AI settings dashboard

Step 2: Create labels by filling “Label name’, “Label description” and “Input values” or click “Add new label”

Step 3: Click “Save changes”