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Enhance your chatbot’s performance by collecting feedback through a rating review blast. This guide will help you schedule review prompts based on customer interactions and gather insights across multiple channels like WhatsApp and Instagram.

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Step 1: Access Chatbot Dashboard

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Step 2: Set Rating Timing

  • Specify the time after inactivity (in minutes, hours, or days).
Set timing

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Step 3: Select and Enable Channel

  • Choose a channel: WhatsApp Business App, WhatsApp Cloud API, Instagram, Facebook and click the toggle switch for the selected channel.
Choose a channel

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Step 4: Compose Message

  • Enter your message.
Enter message

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Step 5: Save Changes

  • Click “Save changes”.
Click “Save changes”