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Gather valuable feedback from your customers by sending out a rating review blast. Use this feature to assess customer satisfaction and improve your service. Here’s how to set up a rating request through various channels like WhatsApp and Facebook.

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Step 1: Access Satisfaction Ratings settings

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Step 2: Compose Message

  • Enter your rating request message. The same message is used across all enabled channels (WhatsApp, Instagram, Facebook).
Enter message

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Step 3: Save Changes

  • Click “Save changes”.
Click “Save changes”