Managing customer interactions efficiently is key to providing top-notch support. With bitChat, you can create and manage ticket categories to streamline your support process and ensure no query goes unanswered. Follow this step-by-step guide to create and customize ticket categories in bitChat. Documentation Index
Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
Use this file to discover all available pages before exploring further.
- Go to the bitbybit dashboard, click “bitChat” on the left bar navigation.
Click “bitChat” on the left bar navigation
- Scroll down to find “Settings”, click on it, and then select “Live chat & ticket”.
Click “Settings” and then “Live chat & ticket”
- Click “Add new ticket tag” to create a new ticket.
Click “Add new ticket tag”
- Fill in the new field with the ticket name you wish to create. Click the color box to choose the color. A preview should be visible on the right side of the row. You can create as many ticket categories as you want.
Fill in the name and choose the color box
- If you want to edit the ticket name or color, simply click on the name field and click the color box.
Click on the name field to edit
- Click “Save changes” button on the top of the screen to save your new ticket category.
Click “Save changes” to save
Creating and managing ticket categories in bitChat is a straightforward process that can significantly enhance your customer support efficiency. By organizing your tickets, you can ensure quicker response times and a more structured approach to handling customer queries.