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Filter the Livechat inbox to focus on the conversations your team needs to handle. You can combine multiple filters and save a useful combination as a shared preset.
1

Open Livechat

Go to bitChat > Livechat.
2

Open the filters

Click the filter icon at the top of the page.Livechat header with the filter icon and inbox selectors
3

Choose the filters

Select one or more values, then apply the filters.Livechat filter panel with multiple values selected
4

Review the results

The conversation list updates to match the selected filters. Adjust or clear filters when you need a different view.
  • Chat: Read or unread conversations.
  • Ticket: Assigned, open, or resolved tickets.
  • Channel: WhatsApp Business App, WhatsApp Cloud API, Instagram, or Facebook.
  • Agent: Conversations assigned to selected agents.
  • Ticket category: Conversations grouped by one or more ticket categories.
Save the current combination as a shared preset. See Manage Livechat filter presets.