1
Find the current registration
Check whether the number is active in the WhatsApp or WhatsApp Business app, or connected to a WhatsApp Business Account through another provider or workspace.
2
Choose whether to keep the app
If you want to keep using the WhatsApp Business app and preserve its chat history, follow the WhatsApp Business App connection guide. Do not release the number.
3
Release the number
Follow the option that matches the current registration.
Registered in a WhatsApp app
Registered in a WhatsApp app
On the phone using the number, open Settings > Account > Delete account. This releases the number from the app registration.
Connected to another Cloud API account
Connected to another Cloud API account
Ask the owner of that Meta Business Manager to remove the number from its WhatsApp Business Account in WhatsApp Manager. If you own the account, remove or deregister the number there.
4
Reconnect the number
Go to Integrations, restart the WhatsApp Cloud API connection, and complete Meta’s signup.See Connect WhatsApp Cloud API for the full flow.

