1
Check chatbot flows
Open Chatbot and look for active flows with the same trigger. Deactivate one flow or give each flow a distinct trigger.
2
Check AI agent channels
Compare the channels assigned to your AI agent with the channels used by chatbot flows. Keep one responder per channel and trigger.
3
Check automations and campaigns
Open Automation. Confirm that a trigger-based automation and a scheduled campaign do not send the same content for one event.
4
Check connected channels
Open Integrations. Confirm each WhatsApp, Instagram, or Facebook Messenger account is connected once and to one workspace.
5
Check external tools
Review n8n, Make, and custom webhooks for retries that redeliver the same event. Add deduplication or adjust timeouts in the external tool.
If messages are still duplicated
If messages are still duplicated
Email help@bitbybit.studio with your Company ID, whether the issue affects all or some customers, and a screenshot with timestamps.