Enhance your customer experience by setting up a Welcome Message in bitChat. This message automatically greets new contacts when they reach out, creating a positive first impression and improving engagement. Follow these steps to activate it quickly and efficiently.Documentation Index
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Step 1: Create a Agent
- Before you can set up a Welcome Message, you need to create a agent flow. Follow the steps in How to Create A Agent Flow to get started.
Step 2: Assign the Welcome Action
- Once your agent has been created, go to the bitChat Agent dashboard.
- Click on the Welcome action card.
Click “Welcome action” card* In the dropdown, select the agent flow that you have created for your store’s welcome message.
Select welcome action agent on dropdown
Step 3: Save
Click “Save”
#Note: The Welcome Message will be triggered when new contacts reach out for the first time and every 12 hours thereafter.