How to Set Up and Customize Unsubscribe Keywords

Enabling the unsubscribe option in bitChat lets customers opt out of messages at any time. You can now fully customize the keywords that trigger an opt-out — so instead of being limited to “STOP”, you can set words that feel natural to your customers, including keywords in Bahasa Indonesia or any other language.

Prerequisites

You can access Settings in bitbybit.
You can open the bitChat settings group.

Step 1: Open the Agent settings

Go to Settings.
In the bitChat section, click Agent.

Settings page open, bitChat section visible with Agent selected

Step 2: Enable the Unsubscribe toggle

Scroll down to the Unsubscribe section.
Click the toggle to turn it on (green).

Unsubscribe section with the toggle switched on

Step 3: Enter your unsubscribe keywords

In the Keywords field, type the word or phrase your customers should send to opt out.
You can use any language — for example, BERHENTI, STOP, or TIDAK.

Note: Once you have saved a keyword, the field cannot be left empty. Always keep at least one keyword set.

Keywords field with a custom keyword entered

Step 4: Set the opt-out reply message

Select the Message type for the confirmation your customers will receive after opting out.
Enter your reply message in the text field, or upload media if you selected a media message type.