Enabling the unsubscribe option in bitChat lets customers opt out of messages at any time. You can now fully customize the keywords that trigger an opt-out — so instead of being limited to “STOP”, you can set words that feel natural to your customers, including keywords in Bahasa Indonesia or any other language.Documentation Index
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Prerequisites
- You can access Settings in bitbybit.
- You can open the bitChat settings group.
Step 1: Open the Chatbot settings
- Go to Settings.
- In the bitChat section, click Chatbot.
Step 2: Enable the Unsubscribe toggle
- Scroll down to the Unsubscribe section.
- Click the toggle to turn it on (green).
Step 3: Enter your unsubscribe keywords
- In the Keywords field, type the word or phrase your customers should send to opt out.
- You can use any language — for example,
BERHENTI,STOP, orTIDAK.
Note: Once you have saved a keyword, the field cannot be left empty. Always keep at least one keyword set.
Step 4: Set the opt-out reply message
- Select the Message type for the confirmation your customers will receive after opting out.
- Enter your reply message in the text field, or upload media if you selected a media message type.
Step 5: Save your changes
- Click Save changes.
- A confirmation toast will appear to let you know the settings have been updated successfully.
