How to set up automated handover in Chat Widget - bitbybit

Automated handover rules are no longer configured from Chat Widget. Moving a chat from the widget to a human workflow is now handled as an Escalation skill in AI Studio.

Where to configure it now

Go to AI Studio.
Open the AI agent used by your Chat Widget.
Open the Skills tab.
Add or configure a skill from the Tool group.

See Add and manage skills in AI agent studio for the full Skills tab walkthrough.