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bitLoyalty lets you reward customers with points for their Shopify purchases and redeem those points for discount vouchers — all inside your bitbybit workspace, alongside bitCRM, bitChat, and bitApp. bitLoyalty went live in production on 1 July 2026.

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In this section

  • Overview — what bitLoyalty is, what shipped in v1, and prerequisites for using it.
  • Quickstart — enable Loyalty, set an earning rate, and create your first reward.
  • Reward options — field-by-field reference for the reward list, create form, and per-reward redemption metrics.
  • bitCRM — Loyalty events (Points earned, Points redeemed, Points adjustment, Reward expiring) are available as automation triggers.
  • Customers — the customer detail page shows the Loyalty balance card, points history, and redeemed vouchers.
  • bitChat — the chat widget can surface a customer’s points and browsable rewards; the livechat info panel shows a compact Loyalty card to agents.