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Documentation Index

Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt

Use this file to discover all available pages before exploring further.

Use AI error fallback to define the message customers receive and who should receive the ticket when fallback handling is triggered.

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Prerequisites

  • You can access Settings in bitbybit.
  • You can open the bitChat settings group.
  • If you want to assign fallback to one person, that agent is already active in your workspace.

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Step 1: Open the AI agent settings

  • Go to Settings.
  • In the bitChat section, open AI agent.

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Step 2: Write the fallback message

  • Find the Fallback message field.
  • Enter the message customers should receive when fallback handling is triggered.
  • Keep the message short and clear.
The current settings form requires a fallback message and limits it to 500 characters.

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Step 3: Choose who should receive the ticket

  • Use Assign ticket to to choose where the handoff should go.
  • Select All to make the handoff available to all agents.
  • Select a specific agent if you want the ticket routed to one person.

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Step 4: Save your changes

  • Review the message and assignee.
  • Save the settings.