You can stop an AI agent without disconnecting its channel or deleting your account. Turn off AI Agent 24/7 for a specific channel when you want people to handle conversations instead; disconnect a channel only when you want to end its connection to bitbybit.
Step 1: Turn off the AI agent for a channel
- Go to bitChat > Chatbot.
- Select the channel you want to change.
- Turn off AI Agent 24/7.
This changes the AI setting for that channel only. It does not disconnect the channel.
Step 2: Disconnect a channel
- Go to Integrations.
- Find the connected channel.
- Select Disconnect, then confirm the action.
Disconnecting ends the channel connection. It stays disconnected until you connect it again.
The WhatsApp connection is shared between bitCRM and bitChat. Treat disconnecting it as a change to that shared connection, not as a way to turn off only one product’s AI. Disconnecting in bitbybit also does not replace Cloud API deregistration when moving the number back to the WhatsApp Business App.
Step 3: Delete your account
Account deletion is permanent and takes effect immediately. It cannot be undone, and it invalidates your active sessions.
- Go to Settings > Danger Zone.
- Select the account deletion option.
- Complete the confirmation shown in the app.
Delete an account only when you no longer need any of its services. To stop AI replies or a single channel, use the earlier options instead.
