Automating ticket resolution in bitChat saves time by closing inactive or resolved tickets without manual intervention. This guide explains how to enable and configure auto-resolve settings to streamline your support workflow.Documentation Index
Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
Use this file to discover all available pages before exploring further.
Step 1: Go to the bitChat Settings — Live Chat & Ticket dashboard.
Current path pending Tyo verification (audit BBB2-5525). The legacy
/bitchat/settings?section=livechat-ticket link no longer routes; navigate via the bitChat sidebar to the Live Chat & Ticket settings.Step 2: Click toggle to green.
Click toggle to green
Step 3: Set the timing for auto-resolve and click “Save changes.”
Set timing
Click “Save changes”