Skip to main content
Roles control which bitbybit areas and actions each team member can access. Assign the narrowest role that still lets the person complete their work.
Super Admin has full access, including company deletion. Use this role for the people responsible for the entire workspace.
Admin can manage users, pricing, settings, and Tickets, but cannot delete the company.
Agent focuses on Livechat and Ticket handling. This human support role is different from an AI agent in AI Studio.
Regular User can use core apps, analytics, customers, and account settings, but cannot handle Tickets unless Agent Access is enabled.

​
Permission comparison

​
Grant Agent Access

1

Open User & Authority

Go to Settings > User & Authority.User and Authority settings
2

Add or select the user

Click Add User to invite someone, or select an existing user to update.Add User action
3

Set the access

  1. Enter the User Email and choose the base role.
  2. Turn on Agent Access.
  3. Click Send Invite. User email and role fields Agent Access and Send Invite controls