Skip to main content
Create ticket categories to make support requests easier to recognize and filter.
1

Open Live chat & ticket settings

Go to Settings > bitChat > Live chat & ticket.
2

Add a ticket category

Click Add new ticket tag.Add new ticket tag action
3

Configure and save

  1. Enter the category name.
  2. Choose its color.
  3. Click Save changes.
Ticket category name and color settingsSave changes action
Apply a category to a ticket, then use Livechat or Ticket filters to focus on matching conversations.