Organizing customer service tickets in bitChat helps ensure no query goes unanswered. This guide shows you how to create, label, and color-code ticket tags for easy identification and management of support requests.Documentation Index
Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt
Use this file to discover all available pages before exploring further.
Step 1: Go to the bitChat Settings — Live Chat & Ticket dashboard.
Current path pending Tyo verification (audit BBB2-5525). The legacy
/bitchat/settings?section=livechat-ticket link no longer routes; navigate via the bitChat sidebar to the Live Chat & Ticket settings.Step 2: Scroll down and click “Add new ticket tag”
Click “Add new ticket tag”
Step 3: Fill in tag name, pick a color, and click “Save changes”
Fill in name the tag and pick a color
Click “Save changes”