Skip to main content
Quick Reply Templates help agents send consistent answers without typing the same message repeatedly. Each template uses a slash command that agents can enter in Livechat.
1

Start a new quick reply

  1. Go to bitChat > Quick Reply Template.
  2. Click Add new quick reply.
Quick Reply Template page in bitChatAdd new quick reply button
2

Write the reply

  1. Enter a Quick reply command using a slash command, such as /return.
  2. Enter the saved response in Message.
  3. Click Add dynamic customer name if the response should include the customer’s name.
Quick reply command, message, and dynamic customer name controls
3

Add an image if needed

Upload or drop an image into the image field.Optional image field for a quick reply
4

Save and test

  1. Click Save.
  2. Open Livechat and enter the slash command in a conversation.
  3. Select the quick reply and confirm its content before sending.
Save action for a Quick Reply TemplateQuick reply selected in Livechat
Quick replies work well for greetings, return instructions, payment confirmations, and feedback requests.