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At bitbybit, we’re committed to empowering brands with cutting-edge customer support tools. One of our standout features is the Quick Reply Template, designed to deliver consistent and efficient support with minimal effort. The Power of Quick Reply Templates: Effortlessly manage customer interactions by creating pre-defined responses for common inquiries, such as:
  1. Greetings: Standardize your welcome messages.
  2. Return Form Procedures: Simplify the return process with clear, automated instructions.
  3. COD Confirmation: Ensure smooth transactions with a structured Cash-on-Delivery confirmation process.
  4. Feedback Form: Gather valuable customer feedback with ease.

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How to Create Your Quick Reply Template:

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Step 1: Access Quick Reply Template

Click “Quick Reply Template”* Tap “Add New Quick Reply” button to begin setting up your template. Click “Add new quick reply”
‍### Step 2: Compose the Quick Reply Message
  • Define a command using the format “/command” to trigger the response.
  • In the “Message” field, type the response you want to send automatically
  • Click the “Add Dynamic Customer Name” button to include the customer’s name in your message.
Fill in “Quick reply command” and “Message” and click “Add dynamic customer name” if necessary
‍### Step 3: Send Image to Your Customers (Optional)
  • If you wish to send an image along with your quick reply, click “upload image” and select the file.
Click or drop “Image”
‍### Step 4: Save Your New Quick Reply
  • Click the “Save” button to finalize the template.
Click “Save”
‍### Step 5: Test Your Template
  • Return to “LiveChat” and type your command to see it in action.
Test it out on Livechat
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