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Creating a fallback template in bitChat ensures that your chatbot always has a response ready, even when it encounters unfamiliar questions or inputs. A well-designed fallback template maintains the conversation flow, reducing customer confusion. This guide will walk you through the steps to set it up.

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Step 1: Access the bitChat Dashboard

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Step 2: Create a Fallback Template

  • Scroll downto “Fallback,” then click the “+” to create a new template.
Click the “+”* Fill in the fallback name and message. Fill in the fallback name and message‍

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Step 3: Save

  • Click “Save fallback”.
Click “Save fallback”