Creating a fallback template in bitChat ensures that your agent always has a response ready, even when it encounters unfamiliar questions or inputs. A well-designed fallback template maintains the conversation flow, reducing customer confusion. This guide will walk you through the steps to set it up.Documentation Index
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Step 1: Access Chatbot settings
- Go to Settings — Chatbot.
Step 2: Create a Fallback Template
- Scroll downto “Fallback,” then click the “+” to create a new template.
Click the “+”* Fill in the fallback name and message.
Fill in the fallback name and message
Step 3: Save
- Click “Save fallback”.
Click “Save fallback”