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Show a shopper’s loyalty balance when the Chat Widget opens. Shoppers can start a rewards conversation without losing the regular chat entry point.
The loyalty display supports Live chat, Sidebar, and Full page styles. It is not available for Redirect.
1

Open Loyalty points settings

Go to bitChat > Chat Widget, choose a supported style, then find Loyalty points below Welcome Screen.If no loyalty program exists, click Go to loyalty settings from the Enable your loyalty program first message.Loyalty points empty state with a link to loyalty settings
2

Turn on the loyalty display

Turn on Loyalty points. The pre-filled question field appears.
3

Write the pre-filled question

Enter the question sent when a shopper selects the rewards action. You can use up to 120 characters. The default is Show me my reward options.Loyalty points settings with a pre-filled question
4

Preview and save

Check the live preview, then save the widget configuration.

What shoppers see

The home screen shows the points balance and View Rewards, followed by Chat with .Loyalty balance and View Rewards link in a Live chat widget
The welcome composer shows a pts • Redeem for rewards action beside the message input.Redeem for rewards action in a full-page Chat Widget
Selecting either rewards action sends the pre-filled question to the AI agent. The View Rewards and Redeem for rewards text and layout cannot be customized.