Connect a Microsoft 365 mailbox so customer email joins the bitChat inbox and customer records.
Connect Microsoft Outlook or Microsoft 365 so customer email joins the bitChat inbox and customer records. One AI agent can handle email alongside your messaging channels.
Set up Microsoft Outlook
Open the complete connection and two-way sync guide.
{"docsConfig":{"theme":"aspen","$schema":"https://mintlify.com/docs.json","name":"bitbybit","colors":{"primary":"#ff734c","light":"#fc7b54","dark":"#ff734c"},"logo":{"light":"https://mintcdn.com/asmaraku/WlT_6AuzhITpdgTf/logo/bbb-logo-default.png?fit=max\u0026auto=format\u0026n=WlT_6AuzhITpdgTf\u0026q=85\u0026s=7690f415d4b16eb95a47bd01fe7c938d","dark":"https://mintcdn.com/asmaraku/WlT_6AuzhITpdgTf/logo/bbb-logo-light.png?fit=max\u0026auto=format\u0026n=WlT_6AuzhITpdgTf\u0026q=85\u0026s=4aaa8d3bd2de358414b495349a279a6b"},"favicon":{"light":"https://mintcdn.com/asmaraku/cHM4z2t-1XWdSut8/bbb-icon.png?fit=max\u0026auto=format\u0026n=cHM4z2t-1XWdSut8\u0026q=85\u0026s=7f39b6b551ded4c62302624137f090e3","dark":"https://mintcdn.com/asmaraku/cHM4z2t-1XWdSut8/bbb-icon.png?fit=max\u0026auto=format\u0026n=cHM4z2t-1XWdSut8\u0026q=85\u0026s=7f39b6b551ded4c62302624137f090e3"},"api":{"openapi":["api-reference/openapi/customers.json","api-reference/openapi/messaging.json","api-reference/openapi/analytics.json","api-reference/openapi/loyalty-bitlogin.json","api-reference/openapi/loyalty-customers.json","api-reference/openapi/shipping.json"]},"navbar":{"primary":{"type":"button","label":"Support","href":"https://api.whatsapp.com/send/?phone=6281514231000\u0026text=Hello+bitbybit+team%2C+I+need+some+assistance"}},"footer":{"socials":{"x":"https://x.com/mintlify","github":"https://github.com/mintlify","linkedin":"https://linkedin.com/company/mintlify"}},"integrations":{"gtm":{"tagId":"GTM-KQ6RZZG"}},"contextual":{"options":["copy","view","chatgpt","claude","perplexity","mcp","cursor","vscode"],"display":"header"},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"asmaraku","hasAudioNarration":false,"actualSubdomain":"asmaraku","customDomains":["knowledge.bitbybit.studio"],"gitSource":{"type":"github","owner":"asmaraku","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"entitlements":{},"buildId":"6af55ee6924d7f6f072e66d0","clientVersion":"0.0.4143","searchFilterCounts":[{"language":"default","tag":"API Reference","count":122},{"language":"default","tag":"bitCRM","count":100},{"language":"default","tag":"bitChat","count":98},{"language":"default","tag":"AI Studio","count":48},{"language":"default","tag":"bitLink","count":44},{"language":"default","tag":"WhatsApp Commerce","count":44},{"language":"default","tag":"bitApp","count":42},{"language":"default","tag":"Integrations","count":34},{"language":"default","tag":"Settings","count":24},{"language":"default","tag":"Configure","count":21}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-rbac-roles","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[{"filePath":"custom.css","content":":is(#sidebar-content,#mobile-nav):has(a[href=\"/integrations/overview\"],a[href=\"/bitcrm/overview\"],a[href=\"/bitchat/overview\"],a[href=\"/bitapp/overview\"],a[href=\"/bitlink/overview\"],a[href=\"/loyalty/overview\"],a[href=\"/ai-studio/overview\"],a[href=\"/whatsapp-commerce/overview\"],a[href=\"/settings/overview\"],a[href=\"/api-reference/introduction\"]) .sidebar-group-header{display:none}:is(#sidebar-content,#mobile-nav):has(a[href=\"/integrations/overview\"],a[href=\"/bitcrm/overview\"],a[href=\"/bitchat/overview\"],a[href=\"/bitapp/overview\"],a[href=\"/bitlink/overview\"],a[href=\"/loyalty/overview\"],a[href=\"/ai-studio/overview\"],a[href=\"/whatsapp-commerce/overview\"],a[href=\"/settings/overview\"],a[href=\"/api-reference/introduction\"]) li>:is(a,button){padding-block:10px}:is(#sidebar-content,#mobile-nav) li[data-active=\"true\"]>button{font-weight:700}#body-content:has(#sidebar-content a[href=\"/integrations/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/bitcrm/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/bitchat/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/bitapp/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/bitlink/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/loyalty/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/ai-studio/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/whatsapp-commerce/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/settings/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/api-reference/introduction\"][aria-current=\"page\"]) #header .eyebrow{display:none}#body-content:has(#sidebar-content a[href=\"/integrations/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/bitcrm/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/bitchat/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/bitapp/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/bitlink/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/loyalty/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/ai-studio/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/whatsapp-commerce/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/settings/overview\"][aria-current=\"page\"],#sidebar-content a[href=\"/api-reference/introduction\"][aria-current=\"page\"]) #header .eyebrow+div{margin-block-start:0}"}],"page":{"pagePath":"bitchat/connect-microsoft-outlook","slug":"/bitchat/connect-microsoft-outlook","pageMetadata":{"title":"Connect Microsoft Outlook","description":"Connect a Microsoft 365 mailbox so customer email joins the bitChat inbox and customer records.","type":"overview","last_verified":"2026-08-04","href":"/bitchat/connect-microsoft-outlook"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Connect a Microsoft 365 mailbox so customer email joins the bitChat inbox and customer records.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={p:`p`,..._provideComponents(),...props.components},{Card}=_components;if(!Card)_missingMdxReference(`Card`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:`Connect Microsoft Outlook or Microsoft 365 so customer email joins the bitChat inbox and customer records. One AI agent can handle email alongside your messaging channels.`}),`\n`,_jsx(Card,{title:`Set up Microsoft Outlook`,icon:`envelope`,href:`/integrations/microsoft-outlook`,children:_jsx(_components.p,{children:`Open the complete connection and two-way sync guide.`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Connect Microsoft Outlook","description":"Connect a Microsoft 365 mailbox so customer email joins the bitChat inbox and customer records.","type":"overview","last_verified":"2026-08-04","href":"/bitchat/connect-microsoft-outlook"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":["/_mintlify/custom/asmaraku/fc5a36b1d957f891/gtm.js","/_mintlify/custom/asmaraku/1c64b6fee57ecbb2/support-whatsapp.js","/_mintlify/custom/asmaraku/a513d42309b690fd/livechat-widget.js"],"subdomain":"asmaraku","siteName":"bitbybit","title":"Connect Microsoft Outlook - bitbybit","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-10-19T06:58:45.251Z","originalFileLocation":"bitchat/connect-microsoft-outlook.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Connect a Microsoft 365 mailbox so customer email joins the bitChat inbox and customer records.\">\u003cmeta data-mint-head name=\"application-name\" content=\"bitbybit\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Connect Microsoft Outlook - bitbybit\">\u003cmeta data-mint-head property=\"og:description\" content=\"Connect a Microsoft 365 mailbox so customer email joins the bitChat inbox and customer records.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"bitbybit\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://asmaraku.mintlify.site/_mintlify/api/og/v2?division=Get+started\u0026amp;title=Connect+Microsoft+Outlook\u0026amp;description=Connect+a+Microsoft+365+mailbox+so+customer+email+joins+the+bitChat+inbox+and+customer+records.\u0026amp;theme=a473618703c526131e2b8363\u0026amp;signature=a40cf5ce1b0554423cb75b2225e665f8e566c523b1a7310b17ed8a37664f742c\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Connect Microsoft Outlook - bitbybit\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Connect a Microsoft 365 mailbox so customer email joins the bitChat inbox and customer records.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://asmaraku.mintlify.site/_mintlify/api/og/v2?division=Get+started\u0026amp;title=Connect+Microsoft+Outlook\u0026amp;description=Connect+a+Microsoft+365+mailbox+so+customer+email+joins+the+bitChat+inbox+and+customer+records.\u0026amp;theme=a473618703c526131e2b8363\u0026amp;signature=a40cf5ce1b0554423cb75b2225e665f8e566c523b1a7310b17ed8a37664f742c\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/asmaraku/mcooRqJTgM6wbzpL/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"bitbybit\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#ff734c\">\u003clink data-mint-head rel=\"canonical\" href=\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/bitchat/connect-microsoft-outlook.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://knowledge.bitbybit.studio/#organization\",\"name\":\"bitbybit\",\"url\":\"https://knowledge.bitbybit.studio\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/asmaraku/WlT_6AuzhITpdgTf/logo/bbb-logo-default.png?fit=max\u0026auto=format\u0026n=WlT_6AuzhITpdgTf\u0026q=85\u0026s=7690f415d4b16eb95a47bd01fe7c938d\"}},{\"@type\":\"WebSite\",\"@id\":\"https://knowledge.bitbybit.studio#website\",\"name\":\"bitbybit\",\"url\":\"https://knowledge.bitbybit.studio\",\"publisher\":{\"@id\":\"https://knowledge.bitbybit.studio/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook#webpage\",\"url\":\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook\",\"name\":\"Connect Microsoft Outlook\",\"description\":\"Connect a Microsoft 365 mailbox so customer email joins the bitChat inbox and customer records.\",\"dateModified\":\"2026-10-19T06:58:45.251Z\",\"isPartOf\":{\"@id\":\"https://knowledge.bitbybit.studio#website\"},\"breadcrumb\":{\"@id\":\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"bitChat\",\"item\":\"https://knowledge.bitbybit.studio/bitchat/overview\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Get started\",\"item\":\"https://knowledge.bitbybit.studio/bitchat/connect-whatsapp-cloud-api\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Connect Microsoft Outlook\",\"item\":\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook#article\",\"headline\":\"Connect Microsoft Outlook\",\"name\":\"Connect Microsoft Outlook\",\"description\":\"Connect a Microsoft 365 mailbox so customer email joins the bitChat inbox and customer records.\",\"url\":\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook\",\"mainEntityOfPage\":{\"@id\":\"https://knowledge.bitbybit.studio/bitchat/connect-microsoft-outlook#webpage\"},\"dateModified\":\"2026-10-19T06:58:45.251Z\",\"publisher\":{\"@id\":\"https://knowledge.bitbybit.studio/#organization\"},\"isPartOf\":{\"@id\":\"https://knowledge.bitbybit.studio#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"bitbybit\",\"publisher\":{\"@type\":\"Organization\",\"name\":\"bitbybit\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","agentPointerHref":"/bitchat/connect-microsoft-outlook.md","siteName":"bitbybit","nav":{"global":null,"tabs":[{"tab":"Overview","pages":[{"title":"Overview","href":""}]},{"tab":"bitCRM","pages":[{"title":"bitCRM","href":"/bitcrm/overview"}]},{"tab":"bitChat","groups":[{"group":"bitChat","pages":[{"title":"bitChat overview","href":"/bitchat/overview"},{"group":"Get started","icon":"rocket","expanded":false,"pages":[{"title":"Connect WhatsApp Cloud API","href":"/bitchat/connect-whatsapp-cloud-api"},{"title":"Connect WhatsApp Business App","href":"/bitchat/connect-whatsapp-business-app"},{"title":"Try WhatsApp Sandbox","href":"/bitchat/connect-whatsapp-sandbox"},{"title":"Connect Instagram","href":"/bitchat/connect-instagram"},{"title":"Connect Facebook","href":"/bitchat/connect-facebook"},{"title":"Connect TikTok","description":"Route inbound TikTok direct messages into bitChat after the connection is activated for your surface.","href":"/bitchat/connect-tiktok"},{"title":"Connect Microsoft Outlook","href":"/bitchat/connect-microsoft-outlook"}]},{"group":"Livechat","icon":"comments","expanded":false,"pages":[{"title":"Explore the Livechat dashboard","description":"Learn how Livechat selectors, filters, ticket controls, and customer details help your team manage conversations.","href":"/bitchat/understanding-the-anatomy-of-multi-agent-chat"},{"title":"Filter Livechat conversations","href":"/bitchat/how-to-filter-chat"},{"title":"Manage Livechat filter presets","href":"/bitchat/how-to-manage-livechat-filter-presets"},{"title":"Start a chat with a new number","href":"/bitchat/how-to-start-chat-with-a-new-number"},{"title":"Create a Quick Reply Template","href":"/bitchat/how-to-create-a-quick-reply-template"},{"title":"Manage Quick Reply Templates","href":"/bitchat/how-to-edit-or-delete-a-quick-reply-template"},{"title":"Create a ticket category","href":"/bitchat/how-to-create-a-ticket-category"},{"title":"Filter conversations by ticket","href":"/bitchat/how-to-filter-customer-chat-by-ticket"},{"title":"Organize tickets with categories","href":"/bitchat/how-to-create-and-organize-tickets"},{"title":"Auto-resolve tickets","href":"/bitchat/how-to-resolve-tickets-automatically"},{"title":"Ticket lifecycle","href":"/bitchat/understanding-ticket-creation-and-resolution"},{"title":"Update customer details in Livechat","href":"/bitchat/how-to-manage-customer-details-in-live-chat"},{"title":"Manage live chats in bulk","href":"/bitchat/how-to-use-bulk-actions-in-live-chat"},{"title":"User roles","href":"/bitchat/understanding-users-role-authority-super-admin-admin-agents-regular-user"}]},{"group":"Chatbot","icon":"robot","expanded":false,"pages":[{"title":"Create a chatbot flow","href":"/bitchat/how-to-create-a-chatbot-flow"},{"title":"Set up a welcome action","href":"/bitchat/how-to-create-and-activate-welcome-message"},{"title":"Set up an away action","href":"/bitchat/how-to-create-and-activate-away-message"},{"title":"Create a fallback template","href":"/bitchat/how-to-set-a-fallback-template"},{"title":"Set unsubscribe keywords","href":"/bitchat/understanding-the-unsubscribe-option-for-messages"}]},{"group":"Chat Widget","icon":"comment-dots","expanded":false,"pages":[{"title":"Chat Widget","href":"/bitchat/chat-widget-overview"},{"title":"Install Chat Widget","href":"/bitchat/how-to-add-chat-widget-to-your-store"},{"title":"Collect visitor information","href":"/bitchat/how-visitor-information-is-collected"},{"title":"Add a Power message","hidden":true,"href":"/bitchat/how-to-add-message-text-to-your-stores-chat-widget"},{"title":"Add quick responses","hidden":true,"href":"/bitchat/how-to-add-quick-responses"},{"title":"Set up a dedicated AI agent page","href":"/bitchat/how-to-set-up-full-page-chat-widget"},{"title":"Customize Chat Widget appearance","hidden":true,"href":"/bitchat/how-to-set-up-chat-widget-appearance"},{"title":"Show loyalty points","href":"/bitchat/how-to-show-loyalty-points-in-chat-widget"},{"title":"Hide Chat Widget on selected pages","href":"/bitchat/how-to-hide-chat-widget-on-specific-pages"},{"title":"Configure proactive engagement","href":"/bitchat/how-to-set-up-conversation-starters-in-chat-widget"},{"title":"Set up a pre-chat form","href":"/bitchat/how-to-set-up-a-pre-chat-form-in-chat-widget"}]},{"group":"AI settings","icon":"sparkles","expanded":false,"pages":[{"title":"Set up an AI agent persona","href":"/bitchat/how-to-create-and-set-up-your-ai-agent-persona"},{"title":"Set up AI Tagging","href":"/bitchat/understanding-ai-tagging-and-how-you-can-utilize-them"}]},{"group":"Configure","icon":"gear","expanded":false,"pages":[{"title":"Set operational hours","href":"/bitchat/how-to-set-and-customize-your-operational-hours"},{"title":"Set up satisfaction ratings","href":"/bitchat/how-to-blast-a-rating-review-for-customer-service"},{"title":"Set up chat notifications","href":"/bitchat/how-to-setup-chat-notifications"},{"title":"Create a chat initiation template","href":"/bitchat/how-to-create-a-chat-initiation-template"}]},{"group":"WhatsApp Form","icon":"clipboard-list","expanded":false,"pages":[{"title":"Create a WhatsApp Form","href":"/bitchat/how-to-create-a-whatsapp-form"},{"title":"Add media uploads to a WhatsApp Form","href":"/bitchat/how-to-add-a-media-upload-field-to-a-whatsapp-form"},{"title":"Review WhatsApp Form responses","href":"/bitchat/how-to-review-whatsapp-form-responses"},{"title":"Manage WhatsApp Forms in bulk","href":"/bitchat/how-to-manage-whatsapp-forms-with-bulk-actions"}]},{"group":"Troubleshoot","icon":"wrench","expanded":false,"pages":[{"title":"Fix WhatsApp messaging errors","href":"/bitchat/troubleshooting-common-whatsapp-messaging-errors-on-bitbybit"},{"title":"Fix a phone number already linked error","href":"/bitchat/how-to-fix-phone-number-already-linked"},{"title":"Fix duplicate bot messages","href":"/bitchat/troubleshooting-duplicate-bot-messages"},{"title":"Handle unsupported WhatsApp messages","href":"/bitchat/troubleshooting-unsupported-messages-from-whatsapp"}]}]}]},{"tab":"bitApp","pages":[{"title":"bitApp","href":"/bitapp/overview"}]},{"tab":"bitLink","pages":[{"title":"bitLink","href":"/bitlink/overview"}]},{"tab":"bitLoyalty","pages":[{"title":"bitLoyalty","href":"/loyalty/overview"}]},{"tab":"AI Studio","pages":[{"title":"AI Studio","href":"/ai-studio/overview"}]},{"tab":"WhatsApp Commerce","pages":[{"title":"WhatsApp Commerce","href":"/whatsapp-commerce/overview"}]},{"tab":"Integrations","pages":[{"title":"Integrations","href":"/integrations/overview"}]},{"tab":"Settings","pages":[{"title":"Settings","href":"/settings/overview"}]},{"tab":"API Reference","pages":[{"title":"API Reference","href":"/api-reference/introduction"}]}]},"basePath":"","title":"Connect Microsoft Outlook - bitbybit","buildId":"dpl_Fyv1NbzwP68g2bEH2Roy98uY1zmE","deploymentId":"dpl_Fyv1NbzwP68g2bEH2Roy98uY1zmE","dynamics":[],"chunks":[]}