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A published WhatsApp Form has two response views. Summary groups answers by question, while Individual shows one customer’s full submission.

Before you start

You need a published form with at least one customer submission.
1

Open the responses

  1. Go to bitChat > WhatsApp Form.
  2. Select a Published form, or open its row menu and choose See response.
The response page opens on Summary.Published WhatsApp Form row menu showing See response, Save to Google Sheets, and Download CSV
2

Review the summary

Check Total responses, then review each question card. For forms with more than one screen, questions stay grouped by screen.
  • Choice questions show the count for each option.
  • Text questions list the submitted answers.
  • Date, opt-in, image, and document questions show a summary that matches the content.
A customer can select more than one answer in a multiple-choice question. Option counts can therefore exceed the total number of responses.
Summary view with total responses and a question card
3

Review individual submissions

  1. Select Individual.
  2. Review the customer’s name, phone number, and answers.
  3. Use the previous and next controls to move between submissions.
  4. Check the counter to see your position in the results. Individual response with customer details and navigation controls
4

Search or open the conversation

Use Search response to find a submission. When the action is available, click Open in chat to open the related WhatsApp conversation.Click an uploaded image to preview it, or click a document name to download it.
Open the form’s row menu to download a CSV file or save the responses to Google Sheets. For automatic syncing, see Save WhatsApp Form responses to Google Sheets.
No customer has submitted the form yet. Results appear after the first submission.Summary response view showing an empty state with zero responses
No. Selecting a draft opens the editor. Response views are available for published forms.